Customer Support & Events Coordinator

Customer Support & Events Coordinator

Location: Remote (Preferred regions: Latin America or South Africa open WW)
Compensation: $1400$1800/monthUSD (The final offer is at the clients discretion and depends on the candidates interview result skills and experience.)

Industry: Hospitality / Events / Customer Service
Schedule: FT - Eastern Time likely Tuesday - Saturday (Sunday one weekday off)

About the Role

Were seeking a proactive and highly organized Customer Support & Events Coordinator to join a growing team that manages culinary experiences across several U.S. locations (Brooklyn NY Hoboken NJ Philadelphia PA Stamford CT and soon to open Princeton NJ). This is a remote position that blends customer service with event logistics ideal for someone who thrives in a fast-paced detail-oriented environment.

Youll be the primary point of contact for clients booking private culinary events adult and kids cooking classes and chef competitions; handling everything from initial inquiry through post-event follow-up. You will also spend time assisting the customer service team by responding to inquiries and concerns. Your goal Deliver seamless memorable experiences by managing behind-the-scenes coordination and clear warm communication.

Key Responsibilities

• Respond to inbound inquiries about private culinary events via email
  
• Coordinate logistics across multiple east coast based U.S.-based locations (no vendor sourcing required)
  
• Manage direct communication with clients to ensure expectations are met
  
• Support on-site event leads and internal teams to ensure operational alignment
  
• Assist in general customer service operations as needed
  
• Maintain clear records and timelines to ensure event success
  
• Contribute to a high-touch hospitality-driven service experience
  

Ideal Candidate Profile

• 25 years of experience in event coordination hospitality or operations
  
• Excellent written and verbal English communication
  
• Strong organizational and time-management skills
  
• Self-starter who thrives working independently
• A great attention to detail with the ability to multi task and triage when issues arise
  
• Experience coordinating across time zones and multiple teams
  
• Familiarity with CRM tools or workflow platforms is a plus - Google Docs Slack Zendesk as well as clients internal planning platform (further training provided)
  
• Warm professional demeanor with a focus on client satisfaction
  

Additional Notes

• Youll be joining a remote team that already includes experienced virtual assistants whose focus is on customer service as well as social media and operations the customer support and events coordinator role focuses on private event coordination to support event managers and includes ownership of adult and kids events and crucial client interaction
  
• Theres room to grow into a broader customer service leadership role over time
  
• Candidates should be fully comfortable working U.S. Eastern Time hours
  
• Preference for candidates in LATAM or South Africa but open globally
  
• Training/onboarding will the first 12 months

Required Experience:

IC