Senior Programme Manager
Share
Job Location:
Midrand - South Africa
Monthly Salary:
Not Disclosed
Posted on:
16-10-2025
Vacancies:
1 Vacancy
Job Summary
Our client in the Mobile sector is seeking a Senior Programme Manager on a contract duration of 6 months.
- Providing the leadership for problem solving and manage the operations of a team of professionals responsible for troubleshooting escalation and resolution of reported production issues across suite of Supported Applications.
- Provides the leadership for developing Minor Enhancements and Factory projects.
- Expected to optimise production support processes ensure adequate capacity to meet SLAs and develop strong relationships with the Application Development team Quality Assurance Hosting and Client Services teams.
- Responsible for developing the skills and knowledge of the support team promoting the growth of each individual and building a well-balanced highly skilled team that can provide support and coverage across the entire suite of Supported Applications.
- Responsible for providing service delivery as per the activities described in the Service Catalogue.
- These include but are not limited to the following aspects:
- Ensure Incident Management and Problem Resolution SLAs are being met.
- Guide development of Minor Enhancements and Factory projects Root Cause Analysis and Preventative Maintenance activities.
- Work with other Project Managers to obtain assistance from subject matter and application experts as needed to supplement the application support team.
- Establish best practices for ticket handling triage troubleshooting problem fixing and verification of problem fixes.
- Develop capacity models and provide capacity plan projections to support Application Operations
- Establish consistent and meaningful communication of issue status and planned resolution to company Service Delivery team.
- Provide accurate timely and insightful operational metrics to company
- Take necessary measures for retaining the knowledge within the support team without affecting the service delivery.
- Provide direct client interface and ensure service excellence delivery.
- Identifies and manages resources needed for the planning development and delivery of specified infrastructure services and solutions.
- Influences senior level customers and project teams through change management initiatives ensuring that professional standards are maintained.
- Takes full responsibility for budgeting estimating planning and objective setting.
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
With 15 years of experience in the Telecommunications and Financial Services industry in Africa and the Middle East, we are experts at supporting our clients through their digital transformation journeys. We believe in blending traditional methods with cutting-edge strategies to drive ... View more
