Salesforce Consultant

Tokyo - Japan

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description

Role Summary

This role involves co-leading the management and enhancement of CRM and DMS platforms primarily Salesforce (Sales Cloud Service Cloud Experience Cloud) and Oracle Siebel. The successful candidate will work closely with business stakeholders product owners and project managers to ensure that system capabilities align with strategic business objectives.

Key responsibilities include:

Collaborating with cross-functional teams to define system roadmaps that support business goals.
Overseeing the maintenance and ongoing improvement of Salesforce and DMS platforms.
Co-leading a team responsible for resolving technical issues (L2L3 support) minimizing disruptions to daily operations.
Ensuring CRM/DMS systems effectively support sales service and customer engagement strategies.
Applying ITIL methodologies across incident service request problem and release management processes.
Creating and maintaining detailed documentation for CRM/DMS operations.
Providing mentorship and technical guidance to junior team members.
Driving continuous improvement through analysis of operational metrics and implementation of best practices.

Required Qualifications and Skills

Bachelors degree in Business Computer Science Information Technology or a related field.
Minimum of 5 years experience in team leadership or junior project management roles within the IT sector.
68 years of experience in project management software development or CRM/DMS systems.
Strong understanding of project management frameworks and tools.
Experience with agile methodologies and platforms such as ServiceNow Jira Confluence and GitHub.
Familiarity with IT or automotive industries and customer-facing applications is advantageous.
Strong analytical and problem-solving abilities.
Excellent communication and interpersonal skills.
Ability to perform effectively in high-pressure fast-paced environments.
Proficiency in Japanese (native or fluent level) and business-level English.

Work Culture Values

Customer Focus: A commitment to delivering the best outcomes for customers through teamwork and dedication.
Collaboration: A unified approach that encourages open communication and idea sharing across teams.

Required Experience:

Contract

Job DescriptionRole SummaryThis role involves co-leading the management and enhancement of CRM and DMS platforms primarily Salesforce (Sales Cloud Service Cloud Experience Cloud) and Oracle Siebel. The successful candidate will work closely with business stakeholders product owners and project manag...