Guest Operations Specialist

Guest Operations Specialist
Location: Charlestown MA (In-Person)
Schedule: MondayFriday 9:00 AM 5:30 PM EST

About Furnished Quarters
Furnished Quarters is one of the largest independently owned providers of temporary furnished apartments serving clients at the intersection of hospitality real estate and design. With over 25 years of experience and a commitment to care collaboration and community we deliver elevated stays with a deeply human touch. As a certified LGBTQ diverse-owned company we are proud to create a workplace where individuality respect and growth are celebrated.

The Opportunity
Were looking for a highly detailed service-oriented Guest Operations Specialist to uphold Furnished Quarters cleanliness and appearance standards in our apartments. This role is essential in creating perfect living environments for our guests by conducting thorough inspections testing equipment functionality and ensuring all units meet our exacting design standards. Youll collaborate with housekeeping vendors building maintenance teams and internal departments to transform spaces into exceptional temporary be successful in this role you should have a strong knowledge of the Boston and Cambridge areas and will include operating a company vehicle to travelto and from multiple company work sites throughout the day.

This is an excellent opportunity for someone who thrives on maintaining high standards has a keen eye for detail and enjoys a position that combines technical troubleshooting with hospitality excellence.

What Youll Do

• Conduct thorough cleanliness inspections and ensure furniture placement according to Furnished Quarters Design and Housekeeping Standard Operating Procedures

• Work with housekeeping vendors to maintain cleanliness standards inspecting their work and reporting any deficiencies

• Perform general preventative maintenance and minor repairs in apartments including touch-up painting furniture adjustments and surface treatments
• Troubleshoot and resolve WiFi cable and equipment issues to ensure seamless technological experiences

• Conduct inventory of warehouse supplies and guest amenities maintaining appropriate par levels

• Build and maintain positive relationships with building staff (superintendents maintenance teams concierge door attendants)

• Update cases in Salesforce with detailed information using hand-held tablets
• Travel to multiple apartment locations throughout the workday using public transportation

• Participate in the rotational after-hours weekend/overnight on-call program for guest emergencies

• Secure and maintain custody of equipment keys and supplies to protect company and guest property

What You Bring

• High School Diploma or equivalent (required)

• 1-2 years of housekeeping or operations experience in the hospitality industry

• Basic computer knowledge and ability to operate hand-held tablets

• Knowledge of general cleaning principles products and equipment

• Ability to travelto multiple work locations throughout the day

• Strong problem-solving skills and attention to detail

• Exceptional written and verbal communication skills in English

• A professional appearance and friendly service-oriented attitude

• Ability to lift bend stoop and carry up to 50 pounds

Additional Details

• This is a full-time in-person role in our Massachusetts office

• On-call participation is required including some evenings and weekends

• The role requires sitting standing walking and using a computer for extended periods with or without reasonable accommodation

Compensation
Hourly rate based on experience. Please include your desired hourly rate in your application.

Why Join Us
Youll be part of a close-knit team in a company that values your voice encourages collaboration and is committed to service excellenceboth for our guests and our employees.

Furnished Quarters is an Equal Opportunity Employer. We are committed to building an inclusive environment for all employees regardless of race religion color national origin gender sexual orientation age marital status veteran status or disability status.