Customer Success Specialist , AWS End User Computing

Transform enterprise digital workplaces while accelerating your career with AWSs fastest-growing End User Computing portfolio. Drive millions in revenue growth by helping Fortune 500 companies unlock the full potential of cloud-based desktop and application solutions.

As a Customer Success Specialist for AWS End User Computing (EUC) youll be the strategic catalyst helping enterprises maximize their investment in Amazon WorkSpaces AppStream 2.0 and cutting-edge virtualization technologies. Youll focus on high-impact customers who havent yet reached 50% of their planned EUC consumption creating frameworks and playbooks that accelerate adoption and deliver measurable business outcomes.

This role combines technical expertise in desktop virtualization and enterprise authentication with strategic thinking to drive AWS revenue growth. Youll build executive relationships lead transformational conversations and directly impact customer success while advancing AWSs EUC strategy in the market.

Key job responsibilities
Strategic Customer Engagement & Acceleration:
Develop customized success plans for enterprise EUC adoption engaging technical and business stakeholders through tailored workshops and enablement programs. Orchestrate executive alignment while serving as the primary EUC domain expert within account teams coordinating with CSMs and TAMs to maximize customer outcomes.

Portfolio Management & Technical Excellence:
Manage 7 high-value opportunities using tiered engagement models identifying and resolving technical blockers including performance issues and integration challenges. Maintain L300 expertise in AWS EUC services conducting architecture reviews and environment optimization while analyzing usage patterns to implement targeted acceleration programs.

Partner Orchestration & Collaboration:
Identify and engage EUC-qualified partners for customer engagements coordinating joint planning sessions and monitoring performance on deliverables. Drive partner attachment goals while ensuring technical capability alignment and supporting development of new partner programs.

Customer Success & Advocacy:
Monitor health dashboards to proactively address risks and adoption barriers. Drive customer advocacy through success story documentation and reference program participation. Track adoption metrics to measure effectiveness and identify continuous improvement opportunities collaborating with AWS EUC service teams on feature requests and custom solutions.

A day in the life
Morning: Youre reviewing dashboards over coffee spotting a Fortune 500 account stuck at 30% WorkSpaces adoption. Time to dig in and help them succeed.

Mid-Morning: Video call with their IT team - part detective work part technical consulting to understand why users arent embracing virtual desktops.

Afternoon: Youre orchestrating solutions - pulling in AWS service teams and partners to tackle integration challenges. Some days youre the technical expert others the project coordinator.

Executive Time: Presenting to C-suite translating technical wins into business value.

Reality Youll stretch beyond comfort zones daily - troubleshooting technical issues one moment strategizing with executives the next.

About the team
This position is part of the Amazon Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains providing the business and technical expertise to help our customers succeed. Partner teams own the strategy recruiting development and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

- 5 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
- 2 years of customer-facing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

- PMP certification or SCRUM/Agile SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.