Technical Service Specialist
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
JOB DESCRIPTION:
Abbott is a global healthcare leader creating breakthrough science to improve peoples health. Were always looking towards the future anticipating changes in medical science and technology.
Were empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day more than 10 million tests are run on Abbotts diagnostics instruments providing lab results for millions of people.
MAIN PURPOSE OF ROLE
Perform new customers and laboratory site inspections for new contract/ tender preparations and design for new installations.
Provide Level I and Level II service (complex service interventions requiring more than 4 hours of labor).
Installation of instruments AbbottLink and automation.
Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation.
Assist with customer business reviews.
Schedule perform and document hardware and software updates (TSBs) requiring more than 2 hours.
Deliver basic customer operator introductory training post install or post hardware or software upgrade.
Perform basic technical coaching and training for Abbott Ambassadors.
Service Sales and Service Cost Management.
Spare Parts and inventory management.
Timely submitting and update reporting system (e.g. CMS Next).
Comply to Abbott Quality and Regulatory Compliance and policies.
Any other tasks assigned by management from time to time.
REQUIREMENTS
Diploma/ Bachelors Degree in Medical Technology/ Bioengineering or Electrical/ Mechanical Engineering is preferred.
Min 1 years experience in Field Service Engineering from relevant industries such as diagnostics/medical device/ semiconductor etc.
Fresh Graduates are also welcomed to apply
Must be willing to be on rotational standby after work hours and work overtime when required to resolve urgent service issues.
Successful engagement with customers specifically key stakeholders and lab staff.
Excellent product and industry knowledge experience and process skills of the business functions service delivery.
Ability to identify and drive resolution of issues technical expert for product line responsibility.
Excellent communication skills experience in use of analytical tools and software.
Coaching and training skills.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity.
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Field Services
DIVISION:
CRLB Core Lab
LOCATION:
Singapore > Singapore : DUO Tower
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Not specified
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
