Systems Support Specialist
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Job Location:
Chicopee, MA - USA
Monthly Salary:
$ 70000 - 85000
Posted on:
27 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
About the Team:
This team is part of the Print Operations Business.
About the Role
Under supervision provides support maintenance and operation of electronic and electromechanical systems used to produce publications or products at various corporate locations. You will be based in our Chicopee Massachusetts Print Plant reporting to our Technology Services Supervisor.
You Will:
- Support the integration of new technologies into operations.
- Support desktop and server hardware operating systems middleware messaging and network architectures.
- Support data communications systems and equipment.
- Perform system software application and hardware upgrades.
- Install upgrade and maintain desktop systems.
- Monitor and analyze the operation of systems and equipment to ensure proper functioning of lines hardware and software.
- Notify management and customers of system and network troubles.
- Identify and resolve problems using structured troubleshooting methods techniques and tools for systems applications data communications and electromechanical equipment.
- Provide basic help desk support for customers areas including providing information on trouble resolution.
- Prepare and maintain standard operating procedures documents drawings and system documentation including operating manuals.
You Have:
- 3- 5 years experience supporting related technologies.
- A technical degree or equivalent military training or equivalent experience is preferred.
- Hands-on knowledge of applicable technology models.
- Hands-on knowledge of technology architectures and products.
- Hands-on knowledge of computer system hardware.
- Hands-on knowledge of network topologies and hardware.
- Working knowledge of middleware integration and networking software
- Hands-on knowledge of diagnostic hardware and software tools.
Our Benefits
- Comprehensive Healthcare Plans
- Paid Time Off
- Retirement Plans
- Comprehensive Medical Dental and Vision Insurance Plans
- Education Benefits
- Paid Maternity and Paternity Leave
- Family Care Benefits
- Subscription Discounts
- Employee Referral Program
Learn more about all our US benefits
#LI-Onsite
Reasonable accommodation: Dow Jones Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application due to a disability email us at Please put Reasonable Accommodation in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.Business Area:
Dow Jones - Print OperationsJob Category:
IT Telecom & InternetUnion Status:
Non-Union rolePay Range: $70000 - $85000We recognize that attracting the best talent is key to our strategy and success as a company. As a result we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect and we tailor our offers within the range based on the selected candidates experience industry knowledge location technical and communication skills and other factors that may prove relevant during the interview process.Pay-for-performance is a key element in our strategy to attract engage and motivate talented people to do their best work. Similarly to salary for bonus eligible roles targets are set based on a variety of factors including competitive market practice.For benefits eligible roles in addition to cash compensation the company provides a comprehensive and highly competitive benefits package with a variety of physical health retirement and savings caregiving emotional wellbeing transportation and other benefits including elective benefits employees may select to best fit the needs and personal situations of our diverse workforce..Required Experience:
IC
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
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