Vice President, Technology Operations & Infrastructure

First Command Financial Services

Job Location:

Fort Worth, TX - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

How will this role impact First Command

We are seeking an experienced and visionary Head of Technology Operations and Infrastructure to lead and optimize enterprise IT infrastructure for a mission-driven company with a vision for financial security for our Nations military families. This strategic leadership role is responsible for ensuring the availability performance security and scalability of all infrastructure componentsincluding cloud and on-premises systems networks data centers and endpoint management. The ideal candidate will have a strong technical foundation demonstrated leadership abilities and a forward-thinking approach to building robust secure and scalable infrastructure systems to support the companys strategic business objectives. He or she will possess a strong command of financial services compliance requirements and a proven ability to drive transformation in complex IT ecosystems.

What will the employee do in this role

Partners with product and business leaders to contribute to the success of strategic business initiatives through enabling technology infrastructure planning and execution.
Collaborates with XTO leadership including the Chief Technology Officer Chief Digital Officer Chief Data Officer SVP Service and Support Strategy VP Experience Design and Innovation to deliver great client and user experiences.

Strategic Leadership:

Develop and execute the enterprise infrastructure strategy aligned with regulatory operational and business objectives.
Partner with executive leadership to ensure technology platforms support growth innovation and customer trust.
Champion modernization initiatives including hybrid cloud adoption automation and zero-trust architectures.
Lead cross-functional planning and budgeting processes for infrastructure-related initiatives.
Remains informed of trends impacting financial services industry and technology infrastructure and advises C-level executives on potential impacts.

Infrastructure Operations & Management:

Oversee all aspects of infrastructure operations including data centers networks server storage and cloud environments.
Ensure high availability performance and resilience of all IT infrastructure systems.
Partner with the Risk Management team to define and execute disaster recovery and business continuity plans.

Security & Compliance:

Collaborate with cybersecurity compliance and risk teams to ensure compliance with regulatory and relevant frameworks (e.g. FFIEC SOX SEC FINRA GLBA NIST).
Enforce zero-trust principles role-based access and secure infrastructure configurations.
Continuously monitor for vulnerabilities and ensure timely patch management.

Vendor & Stakeholder Management:

Manage relationships with infrastructure vendors service providers and consultants.
Ensure contracts and service-level agreements (SLAs) meet organizational needs and performance standards.

Innovation & Transformation:

Identify and evaluate emerging technologies to continuously improve efficiency scalability and reliability.
Drive automation and DevOps practices to streamline infrastructure deployment and management.

What roles will this employee lead

Build and lead a high-performing infrastructure and operations team with a culture of accountability and continuous improvement.
Mentor senior engineers and managers and foster collaboration across digital technology risk and business teams.
Foster a culture of accountability continuous improvement and innovation.
Specifically includes a team of 30-40 infrastructure and operations professionals and leaders
- Vice President of Infrastructure
- Director of Operations and teams

What skills & qualifications will you need

Education

Bachelors degree in computer science Information Systems Engineering or related field (Masters preferred)

Work Experience

10 years of experience in IT infrastructure with at least 5 years in a leadership or managerial role.
Proven experience managing large-scale IT operations in hybrid or multi-cloud environments (e.g. AWS Azure Google Cloud).
Experience with enterprise networks virtualization containerization disaster recovery DevSecOps practices and endpoint management.
Working knowledge of SAP Storage Area Network (SAN) Cisco-based network communications technology and Microsoft solutions.
15 years total experience including 5 years in a production 24/7 high-availability multi-site enterprise ERP environment including application hosting voice and data networks security and information protection.
Experience of leading overall infrastructure for a complex organization and network including multicounty setup VLAN setup for regulatory requirement managing data protection etc.

Certifications

Certified Information Systems Security Professional (CISSP)
Azure Solutions Architect
Experience with or certified ITIL PMP or other project management or service delivery frameworks

Required Knowledge Skills and Abilities

Strong understanding of infrastructure-as-code CI/CD pipelines and automation tools.
Excellent leadership communication and stakeholder management skills.
Deep knowledge of security best practices including identity and access management encryption and compliance frameworks.
Ability to balance strategic thinking with hands-on technical oversight.

#LI-NC1 #LI-HYBRID

Required Experience:

Exec

How will this role impact First CommandWe are seeking an experienced and visionary Head of Technology Operations and Infrastructure to lead and optimize enterprise IT infrastructure for a mission-driven company with a vision for financial security for our Nations military families. This strategic le...