Implementation & Customer Success Specialist

Jakarta - Indonesia

Monthly Salary: Not Disclosed

Posted on: 28 days ago

Vacancies: 1 Vacancy

Job Summary

What Youll Do

Implementation & Onboarding

Lead end-to-end client onboarding from requirement gathering to go-live
Configure test and validate client environments in coordination with Product & Tech teams
Conduct user training (onsite or online) and documentation handover
Ensure project timelines meet SLAs and clients are live within target duration

Customer Success & Retention

Monitor client adoption usage and engagement through reports & analytics
Conduct regular check-ins and performance reviews with active clients
Identify at-risk clients early and create recovery plans
Collaborate with Account Managers to drive upsell and renewals
Monitor client churn and renewal metrics identifying patterns and coordinating recovery actions with Account Managers

Support & Feedback

Handle client escalations and provide Level 12 support coordination
Document client feedback and relay insights for product improvement
Create and update help articles FAQs and training materials

Qualifications :

14 years of experience in Implementation Customer Success or Project Management ideally in SaaS or digital tech
Strong communication and client-handling skills
Excellent in time management and structured project delivery
Basic understanding of data Excel/Sheets and SaaS products
Problem-solver with a service mindset
Fluent in Bahasa Indonesia & English
Comfortable reading data and running **basic SQL queries** (for usage tracking churn analysis and adoption reports)
Analytical mindset able to translate numbers and client data into actionable insights

Additional Information :

Why Join Us

Work in a fast-growing SaaS company with strong market presence
Be part of a dynamic team that directly impacts customer success
Competitive salary performance bonus hybrid flexibility

Remote Work :

Employment Type :

Full-time

What Youll Do Implementation & OnboardingLead end-to-end client onboarding from requirement gathering to go-liveConfigure test and validate client environments in coordination with Product & Tech teamsConduct user training (onsite or online) and documentation handoverEnsure project timelines meet S...

Key Skills

Employee Orientation
Dayforce
Human Capital Management
Visio
Business Process Modeling
Process Mapping
Ceridian
Smartsheet
Salesforce
Peoplesoft
Project Management
Microsoft Project

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About Company

Advotics

Advotics is a Cloud Digitalization SaaS provider. Advotics introduced a cloud platform to digitize workforce, business network, and physical assets and products, with the main objective of converting data from offline work & trade activities into insightful metrics for management to m ... View more

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