Sheriff's 911 Communications Officer I Palm Desert Only

Palm Desert, CA - USA

Yearly Salary: $ 62994 - 86268

Posted on: 16-10-2025

Vacancies: 1 Vacancy

Job Summary

ABOUT THE POSITION: The County of Riverside Sheriffs Office is seeking candidates for the Sheriffs 911 Communications Officer I position to support their Palm Desert location. The Sheriffs 911 Communications Officer Iwill receive emergency 9-1-1 and non-emergency requests for services from the public or other agencies and directs calls to appropriate resources; operates and controls radio-dispatching equipment; dispatches appropriate county city and other emergency units; and performs other related duties as required.

The Sheriffs 911 Communications Officer I is the trainee level classification in the Sheriffs 911 Communication Officer series and reports to an appropriate supervisory level position. Incumbents receive on-the-job training in the techniques and procedures of dispatching and operating radio and other Command/Communication Centers equipment. Direct supervision is initially exercised over positions in this class and as training and proficiency progress incumbents assume a greater degree of responsibility in dispatching emergency units and operating communications equipment.

**Position Incentives**
-Fully Paid Training
-Uniforms Provided
-Bilingual Pay
-Night Shift Differential Pay
-Training Officer Pay
-Department Wellness Resources
-Potential for Advancement and Special Assignments
Meet the Team!
The law enforcement professionals of the Riverside County SheriffsOffice with a staff of over 3600 dedicated men and women cover the expanse of over 7300 square miles in southern California. The Sheriffs Office is dedicated to serving the citizens of its communities with integrity professionalism leadership and loyalty and believes in service above self.
EXAMPLES OF ESSENTIAL DUTIES: Operate a variety of communications equipment including radio systems enhanced 9-1-1 various telephone systems Telecommunications Device for the Deaf (TDD) equipment recording equipment and computer systems in accordance with Federal Communications Commission regulations department policy and standard operating procedures.

Receive emergency calls and obtain essential information in order to determine priority locale and the appropriate emergency units to be dispatched.

Determine jurisdiction and notify or transfer calls to other agencies when appropriate; dispatch emergency equipment and personnel units to various locations in response to calls for service to ensure necessary coverage.

Transmit information and orders to and receive messages from county city allied agency and other emergency units; type all radio transmissions received and sent.

Make inquiries to local State and federal national computer systems to obtain information required by deputies in the field or as requested by other law enforcement agencies.

Read and interpret maps to locate emergency incidents and determine jurisdiction; may respond to an emergency in the field with communications equipment and set up and operate such equipment.
MINIMUM QUALIFICATIONS: Education: Graduation from high school possession of a certificate of proficiency issued by the California State Board of Education or attainment of a satisfactory score on a G.E.D. examination.

Experience: No experience is required.

Knowledge of:The functions operations rules and regulations of the Sheriffs Department; modern office practices and procedures and operation of standard office equipment; proper English language usage spelling and grammar.

Ability to: Learn the codes techniques and procedures in dispatching emergency units operating radio telephone Telecommunications Device for the Deaf (TDD) equipment multi-channel recorders playback machines alarm systems Computer Aided Dispatch (CAD) systems and teleprocessing equipment; communicate effectively orally and in writing; hear telephone calls and radio transmissions despite background noise; analyze emergency situations quickly and adopt effective courses of action; accomplish multiple tasks simultaneously in a controlled and competent manner while working in a challenging environment; complete assigned tasks with accuracy and speed; follow oral and written directions quickly and accurately; communicate clearly calmly and tactfully with people from diverse backgrounds who may be emotionally upset; establish and maintain effective working relationships with supervisors co-workers law enforcement fire medical other personnel and the public.
SUPPLEMENTAL INFORMATION: Testing Information
Initial candidate review will take place bi-weekly throughout the life of the job posting. All candidates will receive an email correspondence within two weeks from the date their application was submitted.

Candidates who are successful during the initial screening process will be required to complete our CritiCall exam.

Previously our CritiCall exam was offered as an in-person proctored exam but it is now being offered only as an un-proctored exam for candidates to complete at home. The CritiCall link will be emailed to all candidates within 2 weeks from applying. Please continue to check your email (inbox and spam folder) for an email from Test Genius.

We do not accept CritiCall scores from other agencies.

Candidates are only eligible to take the CritiCall exam once within a 30-day period.

If you have previously tested with Riverside County and have a current passing CritiCall score on file please email with the date you completed the exam.

Environmental Conditions
Communications Officers wear headsets to answer emergency and non-emergency calls while viewing multiple computer displays for the duration of their shift. Work is performed primarily in a seated position at ergonomic consoles. The dispatch center is at times a loud fast-paced and challenging environments.

Other Requirements
Prior to employment candidates must successfully complete all steps of the pre-employment process including a background investigation psychological examination and medical examination.

Incumbents will be required to work rotating shifts weekends nights holidays irregular hours and may be required to work overtime.

Must be able to use a computer and type a minimum of 4665 net keystrokes per hour.

Minimally qualified candidates will be required to pass an un-proctored computerized assessment to be considered for this position.

During the probationary period must be able to complete a thirty-two (32) week intensive hands-on training program that includes: twelve (12) weeks of classroom training including 120-hours of California Peace Officer Standards and Training (POST) in the Basic Dispatch Academy and twenty (20) weeks of on-the-job training.

Whats Next
If you have any questions regarding this position please contact Ashley Voegele at or .

APPLICATION INFORMATION

Veterans Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify upload a copy of your (or your spouses) Member-4 Form DD-214 indicating dates of service and a copy of your spouses letter of disability (if applicable) with your application. For privacy reasons it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans Veterans Preference Policy C-3 is available here: Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation please visit the Disability Access Office web page located at: of Education
If using education to qualify or when requested by the recruiter upload a copy of any license(s) official/unofficial transcript(s) degrees and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators Inc. (AICE).

Work Authorization Requirement
Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs including H1-B visas and will not provide sponsorship for any employment-based visas.

Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race color religion sex national origin age disability sexual orientation gender gender identity gender expression marital status ancestry medical condition (cancer and genetic characteristics) genetic information or denial of medical and family care leave or any other non-job-related factors.

Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period
As an Approved Local Merit System all County of Riverside employees except those serving At Will are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding County Resolution or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.

Please read and follow any special application instructions on this posting. Click the Apply link located on this page to submit your application. For additional instructions on the application process examinations Veterans preference pre-employment accommodation or other employment questions please refer to our web site .

If you are experiencing technical problems you may contact the applicant support desk Monday through Friday 6 am to 5 pm Pacific Time at or toll-free 1-.

Required Experience:

Unclear Seniority

ABOUT THE POSITIONThe County of Riverside Sheriffs Office is seeking candidates for the Sheriffs 911 Communications Officer I position to support their Palm Desert location. The Sheriffs 911 Communications Officer Iwill receive emergency 9-1-1 and non-emergency requests for services from the public ...

ABOUT THE POSITION: The County of Riverside Sheriffs Office is seeking candidates for the Sheriffs 911 Communications Officer I position to support their Palm Desert location. The Sheriffs 911 Communications Officer Iwill receive emergency 9-1-1 and non-emergency requests for services from the public or other agencies and directs calls to appropriate resources; operates and controls radio-dispatching equipment; dispatches appropriate county city and other emergency units; and performs other related duties as required.

The Sheriffs 911 Communications Officer I is the trainee level classification in the Sheriffs 911 Communication Officer series and reports to an appropriate supervisory level position. Incumbents receive on-the-job training in the techniques and procedures of dispatching and operating radio and other Command/Communication Centers equipment. Direct supervision is initially exercised over positions in this class and as training and proficiency progress incumbents assume a greater degree of responsibility in dispatching emergency units and operating communications equipment.

**Position Incentives**
-Fully Paid Training
-Uniforms Provided
-Bilingual Pay
-Night Shift Differential Pay
-Training Officer Pay
-Department Wellness Resources
-Potential for Advancement and Special Assignments
Meet the Team!
The law enforcement professionals of the Riverside County SheriffsOffice with a staff of over 3600 dedicated men and women cover the expanse of over 7300 square miles in southern California. The Sheriffs Office is dedicated to serving the citizens of its communities with integrity professionalism leadership and loyalty and believes in service above self.
EXAMPLES OF ESSENTIAL DUTIES: Operate a variety of communications equipment including radio systems enhanced 9-1-1 various telephone systems Telecommunications Device for the Deaf (TDD) equipment recording equipment and computer systems in accordance with Federal Communications Commission regulations department policy and standard operating procedures.

Receive emergency calls and obtain essential information in order to determine priority locale and the appropriate emergency units to be dispatched.

Determine jurisdiction and notify or transfer calls to other agencies when appropriate; dispatch emergency equipment and personnel units to various locations in response to calls for service to ensure necessary coverage.

Transmit information and orders to and receive messages from county city allied agency and other emergency units; type all radio transmissions received and sent.

Make inquiries to local State and federal national computer systems to obtain information required by deputies in the field or as requested by other law enforcement agencies.

Read and interpret maps to locate emergency incidents and determine jurisdiction; may respond to an emergency in the field with communications equipment and set up and operate such equipment.
MINIMUM QUALIFICATIONS: Education: Graduation from high school possession of a certificate of proficiency issued by the California State Board of Education or attainment of a satisfactory score on a G.E.D. examination.

Experience: No experience is required.

Knowledge of:The functions operations rules and regulations of the Sheriffs Department; modern office practices and procedures and operation of standard office equipment; proper English language usage spelling and grammar.

Ability to: Learn the codes techniques and procedures in dispatching emergency units operating radio telephone Telecommunications Device for the Deaf (TDD) equipment multi-channel recorders playback machines alarm systems Computer Aided Dispatch (CAD) systems and teleprocessing equipment; communicate effectively orally and in writing; hear telephone calls and radio transmissions despite background noise; analyze emergency situations quickly and adopt effective courses of action; accomplish multiple tasks simultaneously in a controlled and competent manner while working in a challenging environment; complete assigned tasks with accuracy and speed; follow oral and written directions quickly and accurately; communicate clearly calmly and tactfully with people from diverse backgrounds who may be emotionally upset; establish and maintain effective working relationships with supervisors co-workers law enforcement fire medical other personnel and the public.
SUPPLEMENTAL INFORMATION: Testing Information
Initial candidate review will take place bi-weekly throughout the life of the job posting. All candidates will receive an email correspondence within two weeks from the date their application was submitted.

Candidates who are successful during the initial screening process will be required to complete our CritiCall exam.

Previously our CritiCall exam was offered as an in-person proctored exam but it is now being offered only as an un-proctored exam for candidates to complete at home. The CritiCall link will be emailed to all candidates within 2 weeks from applying. Please continue to check your email (inbox and spam folder) for an email from Test Genius.

We do not accept CritiCall scores from other agencies.

Candidates are only eligible to take the CritiCall exam once within a 30-day period.

If you have previously tested with Riverside County and have a current passing CritiCall score on file please email with the date you completed the exam.

Environmental Conditions
Communications Officers wear headsets to answer emergency and non-emergency calls while viewing multiple computer displays for the duration of their shift. Work is performed primarily in a seated position at ergonomic consoles. The dispatch center is at times a loud fast-paced and challenging environments.

Other Requirements
Prior to employment candidates must successfully complete all steps of the pre-employment process including a background investigation psychological examination and medical examination.

Incumbents will be required to work rotating shifts weekends nights holidays irregular hours and may be required to work overtime.

Must be able to use a computer and type a minimum of 4665 net keystrokes per hour.

Minimally qualified candidates will be required to pass an un-proctored computerized assessment to be considered for this position.

During the probationary period must be able to complete a thirty-two (32) week intensive hands-on training program that includes: twelve (12) weeks of classroom training including 120-hours of California Peace Officer Standards and Training (POST) in the Basic Dispatch Academy and twenty (20) weeks of on-the-job training.

Whats Next
If you have any questions regarding this position please contact Ashley Voegele at or .

APPLICATION INFORMATION

If you are experiencing technical problems you may contact the applicant support desk Monday through Friday 6 am to 5 pm Pacific Time at or toll-free 1-.

Required Experience:

Unclear Seniority