Demonstrate excellent verbal communication and business writing skills to handle voice customer effectively. Manage inbound and outbound voice calls with professionalism empathy and clarity ensuring a positive customer experience. Possess basic computer proficiency including a typing speed of 40 WPM and working knowledge of MS Office applications. Understand fundamental accounting principles to support financial transactions and queries. Administer policies related to Direct Debit to ensure timely premium collections. Prepare and manage various reports within agreed SLA timelines and quality benchmarks. Resolve customer queries efficiently ensuring satisfaction and adherence to quality standards. Comply with company policies procedures and regulatory guidelines at all times.
Qualifications :
College/University Graduate
Remote Work :
No
Employment Type :
Full-time
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more