Client Experience Coordinator

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Client Experience Coordinator

Job Description Summary

Community Hosts are a high-touch workplace experience team providing proactive service to foster staff engagement and improve employee productivity and experience. Community Hosts are the heart of our Workplace; They are experience curators creating moments of delight and care through memorable anticipatory and personalized human interactions. They play a pivotal part in delivering on the promise of twice the experience within our premium 5-star Client Suite environment.

Position Overview

We are seeking a passionate Community Host to serve as a Client Experience Coordinator delivering exceptional 5-star service within our premium Client Suite. This role combines workplace experience curation with high-touch client service serving as the primary point of contact for all client interactions vendor management event coordination and employee engagement initiatives. The successful candidate will ensure every touchpoint exceeds expectations while maintaining the highest standards of health safety and operational excellence.

Community Hosts are the workplace experience ambassadors responsible for initiatives and programs to curate an engaging workplace and employee experience. They are focused on community and collaboration with a key focus on fostering business & employee engagement and wellbeing. Community Hosts make the office the great place to get work done collaborate and innovate with colleagues. They take ownership of the workplace by making sure they have happy customers and visitors in their community.

Key Responsibilities

Experience Curation & Client Service Delivery

Deliver outstanding 5-star service to all clients utilizing the Client Suite facilities

Create moments of delight and care through memorable anticipatory and personalized human interactions

Serve as the main point of contact for client inquiries requests and feedback

Act as brand ambassador for JLL and our clients building lasting relationships

Maintain high visibility to staff and provide personalized service levels based on individual needs

Anticipate client needs and proactively address requirements to enhance their experience

Workplace Experience & Community Building

Conduct proactive premises inspections and floor walks (including meeting rooms pantry social areas)

Ensure all areas are clean orderly and ready to use throughout the day

Foster business & employee engagement and community host initiatives

Support and supervise the GRHs that manage the front desk within the Client Suite ensuring that they deliver a five star service in both meeting room and events management.

Event & Meeting Coordination

Coordinate and manage all meetings and events within the Client Suite

Support and manage meeting room booking systems ensuring accuracy and smooth operations

Oversee setup execution and breakdown of events ensuring seamless delivery

Coordinate internal events working with Hospitality teams and vendors as appropriate

Coordinate event logistics including catering audio-visual equipment and room configurations

Ensure seamless communication with hospitality/GRH teams for internal and external events

Vendor & Supplier Management

Act as primary point of contact for all vendors and service providers

Coordinate vendor schedules and ensure service delivery meets premium standards

Proactively raise work orders and provide frequent status updates

Conduct regular vendor performance reviews and relationship management

Ensure all vendor activities comply with building policies and procedures

Financial Administration & Operations

Process and chase outstanding invoices in a timely manner

Raise work orders for approved services and supplies

Health Safety & Compliance

Maintain current knowledge of health and safety regulations and ensure compliance

Conduct regular safety assessments on spaces and report any good catches.

Support health and safety functions with dedicated training and protocols

Ensure all activities and events comply with safety protocols

Communication & Feedback Management

Monitor customer feedback regularly and produce appropriate action plans

Ensure all signage and messages are current and relevant

Support internal communications including cascading information and managing local intranet pages

Required Qualifications

Fluent in English language written and oral

Minimum 3 years previous hospitality/co-working experience

Previous events experience strongly preferred

Exceptional customer service skills with natural people person qualities

Strong relationship building abilities

Excellent verbal and written communication skills

Proficient in Microsoft Office Suite (Excel Word PowerPoint Visio Outlook Teams SharePoint Access)

Strong problem-solving skills with ability to react quickly and decisively

High attention to detail and exceptional organizational skills

Outstanding time management and multi-tasking abilities

Personal Attributes & Skills

Passionate about people and providing great experiences

Attuned to customer needs with anticipatory service mindset

Flexible and proactive; comfortable in fast-paced environments

Strong team player with commitment to supporting colleagues

Ability to work under pressure and meet tight deadlines

High level of grooming standards

Professional discretion and confidentiality

Proven track record of achievement

Key Performance Indicators

Customer satisfaction scores and feedback metrics

Event execution quality and client feedback

Response times to inquiries and work order completion

Vendor performance management and cost optimization

Employee engagement participation rates

Health and safety compliance metrics

Effective delegation and task completion rates

This role offers the opportunity to be at the forefront of workplace experience delivery working in a dynamic environment where excellence is the standard client satisfaction is paramount and creating memorable experiences is the daily mission.

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If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table! If you require any changes to the application process please email or call 44(0) to contact one of our team members to discuss how to best support you throughout the process. Please note the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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