Junior Global Travel Coordinator

The Junior Global Travel Coordinator is a pivotal role within the organization focusing on understanding all company travel policies and processes while supporting the needs of the employee travelers. This employee will work diligently with the Global Travel Category Manager and Travel Management company to guide employees to compliance and while ensuring a positive travel experience.

This role is responsible for coordinating travel-related activities and processes. This role involves handling travel queries liaising with travel vendors maintaining travel records and ensuring compliance with travel policies. The coordinator has a very strong link to Corporate Procurement function and works closely with various teams to provide seamless travel experiences for employees.

Principal Accountabilities:

• Manage Global Travel Helpdesk: Manage day-to-day travelers queries for the EMEA and USCA region develop standardized response templates redirect technical issues in Concur Travel to the Travel Management Company account manager forward inquiries to PPG internal teams linked to Travel (e.g. Citi Concur Expenses). Maintain a tracker for case status.

• Ensure Compliance with Travel Policy: Guide travelers on Global Travel Policy & Expenses rules and answer questions about the Travel Policy. Support regular or ad-hoc SBU or Function reporting on Travel & Expenses.

• Collaboration: Participate in regular meetings with the Travel Management Company Global and/or Regional Travel Sourcing Managers and attend regular meetings with travel partners.

• Cross Functional Teams: Work with a sourcing team on large projects assisting in administrative tasks. Setting up meetings managing supplier responses consolidating supplier score cards.

• Vendor Relationship Management: Support Global and Regional category managers in building and maintaining strong relationships with travel vendors conduct regular reviews of vendor performance to ensure high standards of service. Identify opportunities for improvement.

• Implementation: Assist in the implementation of newly acquired companies by liaising with TMC. Prepare and disseminate go-live communications. Support ad-hoc training and tool enhancements and propose process efficiency improvements.

Required Functional/Technical Skills:

Knowledge:

• 1 year of Analytical Skills:Proficiency in data analysis tools and techniques (Excel Power Bi).
• 1 year of proven Procurement Expertise:Understanding of procurement processes supplier management and sourcing strategies. Familiarity with procurement software and tools (e.g. ePro GSV AX)
• 2 years of Travel Coordination:Support building and maintaining relationships with Travel related suppliers in support of the Global Strategy Company Policies and Procedures.

Skills:

• The successful candidate must possess the ability to work independently and take initiative in their work. Must prioritize tasks and manage time effectively. Must be self-motivated and can work with small supervision. Teamwork is also a critical component to PPG life must be a team player and be an active participant on all team projects.

• Good communication skills both written and verbal are essential for this role. Strong interpersonal skills active listening and the ability to adapt communication style to different audiences are also important. Additionally experience in MS365 software is .

• Seeking continuously processes improvement.

• Strong attention to detail and follow up on all tasks.

• The successful candidate must possess a strong customer service orientation. They will be responsible for delivering exceptional service to our travelers and ensuring satisfaction throughout their interactions with our organization.