Operation Implementation Director (Culture Transformation)

Help us use technology to make a big green dent in the universe!

Krakenpowers some of the most innovative global developments in energy.

Were a technology company focused on creating a smart sustainable energy system. From optimising renewable generation creating a more intelligent grid and enabling utilities to provide excellent customer experiences our operating system for energy is transforming the industry around the world in a way that benefits everyone.

Its a really exciting time in energy. Help us make a real impact on shaping a better more sustainable future.

The company:

Octopus Energy Group is a global energy transition company touching nearly every point in the energy value chain and is valued at over $9 billion. It is one of energy-techs fastest-growing private companies having won innumerable prizes in just 8 years of existence

Kraken Technologies launched to market five years ago offering energy utilities one simple end-to-end customer management and local flexibility optimisation solution (Kraken) to help them and their customers transition to a decarbonised future. The Kraken platform is effectively the operating system for utilities at the core of how they run their business

Kraken Technologies is growing rapidly disrupting the incumbent tech landscape with over 64 million end-customer accounts contracted across 11 markets globally and managing the optimisation of over 65GW. Kraken has secured licensing deals with large international energy clients to replace their core technology stack and re-image their operations with an unblemished track record of transformation success.

We are tracking toward 100 million customer accounts on the platform by 2027

About the role:

We are looking for a strategic and impact-driven Operations Implementation Director to lead cultural and operational transformation for energy retailers transitioning to the Kraken platform. This role is suited for a proven change leader with experience in operational restructuring stakeholder engagement and embedding new ways of working at scale within complex organisations.

As the Operations Implementation Director you will be at the forefront of supporting energy retailers through major shifts in their operating models and organisational culture. While Kraken is the enabler your focus will be on ensuring that clients fundamentally transform the way they work aligning people processes and behaviours with the opportunities unlocked by the platform.

Youll work closely with executive stakeholders operational teams and cross-functional Kraken experts to drive adoption of new workflows mindsets and service models. Success in this role requires strong leadership a deep understanding of operational excellence and the ability to influence and guide organisations through large-scale change.

This is not a technical implementation or training role its about leading real transformation challenging legacy thinking and enabling our clients to operate more efficiently customer-centrically and sustainably in the green energy future.

Youll play a key role in our mission to make sustainable living accessible and affordable by helping utilities build the operational backbone to thrive in a rapidly evolving energy landscape.

What youll do:

What youll have:

Kraken is a certified Great Place to Work in France Germany Spain Japan and the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.

Are you ready for a career with us We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference please contact us at and well do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people like women are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are if you like one of our jobs we encourage you to apply as you might just be the candidate we hire. Across Kraken were looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race colour religion national origin age sex gender identity or expression sexual orientation marital or veteran status disability or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.

Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws including but not limited to the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location you may have the right to access correct or delete your information object to processing or withdraw consent. By applying you acknowledge that youve read understood and consent to these terms