Flight Operations Manager (Onsite)

Date Posted:

Country:

United States of America

Location:

HMD31: Annapolis MD 2551 Riva Road Annapolis MD 21401-7435 USA

Position Role Type:

Onsite

U.S. Citizen U.S. Person or Immigration Status Requirements:

U.S. citizenship is required as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

At Collins Aerospace were redefining what it means to keep the world moving. As the Flight Operations Manager leading our Annapolis-based Flight Operations Center youll play a pivotal role in delivering world-class service that not only meets but exceeds customer expectations.

Are you ready to lead a high-performing team drive operational excellence and help shape the future of our global flight support services This is your opportunity to make an immediate impact on both our customers and your team while supporting the companys long-term growth and service commitments.

What YOU will do

• Oversee a team of Flight Coordinators responsible for resolving operational issues in a 24/7 operations center ensuring seamless and responsive service delivery.
• Collaborate with managers and staff across Flight Operations to define and implement best practices procedures and objectives that drive efficiency and customer satisfaction.
• Coordinate medium-term operational strategy for staffing workload balance and process improvements to meet future growth.
• Manage the training and development of Flight Coordinators ensuring the team stays ahead of industry and technology changes.
• Deliver an exceptional customer experience by verifying coordinating and resolving customer concerns with urgency and care.
• Actively support employee career development through coaching stretch assignments and Individual Development Plans.
• Provide on-call leadership support for the Flight Operations Center outside of normal business hours and manage the 24/7 team schedule.
• Ensure all activities maintain legal and global trade compliance and contribute to continuous improvement through software and process enhancement initiatives.
• Be onsite at the Annapolis Flight Operations Center at least 80% of the work week.

What YOU will learn

• Gain advanced leadership experience managing a global around-the-clock operations team supporting high-profile aviation clients.
• Expand your technical and regulatory expertise in international flight operations compliance and flight planning technologies.
• Develop cross-functional collaboration skills by partnering with product technology and customer service teams to drive innovation and efficiency.

Qualifications You Must Have

• Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience
• FAA Dispatcher License and/or FAA Pilot License
• Prior experience with international flight planning and filing procedures (CFMU NAT Middle East Asia etc.)

Qualifications We Prefer

• Prior Microsoft O365 experience
• Prior experience with FAA delay mitigation tools.
• Demonstrated leadership experience within a Flight Operations Center environment ARINCDirect experience preferred
• Demonstrated success implementing process improvements in a high-impact service environment
• Prior customer service excellence and commitment to operational quality

What we Offer

Some of our competitive benefits package includes:

Medical dental and vision insurance

Three weeks of vacation for newly hired employees

Generous 401(k) plan that includes employer matching funds

Tuition reimbursement

Life insurance and disability coverage

Ovia Health fertility and family planning

Employee Assistance Plan

Incentives for a Healthy You

Autism Benefit

Doctor on Demand

Adoption Assistance

Second Opinion program

And more!

Learn More & Apply Now!

Avionics delivers advanced cockpit displays vision systems and comprehensive digital solutions for global government commercial and business aviation customers. We provide connectivity and managed data services to ensure safety and seamless communication for passengers crews and militaries from aircraft and airports to air traffic management. Join us in creating solutions that connect the world one flight at a time. Start your application today.

* Please consider the following role type definitions as you apply for this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees as they are essential to the development of our products.

Regardless of your role type collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world and access to Collins sites when their work requires in-person meetings.

At Collins the paths we pave together lead to limitless possibility. And the bonds we form with our customers and with each other propel us all higher again and again.

Apply now and be part of the team thats redefining aerospace every day.

As part of our commitment to maintaining a secure hiring process candidates may be asked to attendselect steps of the interview process in-person at one of our office locations regardless of whether the role is designated as on-site hybrid or remote.

The salary range for this role is 112000 USD - 224000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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