Account Specialist II Merchant Services (Cebu)

Cebu - Philippines

Monthly Salary: Not Disclosed

Posted on: 16-10-2025

Vacancies: 1 Vacancy

Department:

Operations

Job Summary

Description

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area

As the Account Service Specialist II within the Merchant Services team you will be an advocate for our merchants by providing phone support offering resolutions to payment processing issues technical troubleshooting and addressing general questions.

Job Responsibilities

Answer and resolve calls from our merchants. Be the First contact resolver for our Merchants
Identify analyze and document information collected from merchants
Resolve issue and merchant concerns accurately and expediently while adhering to business Policies & Procedures.
Ensure timely follow-up on merchants inquiries 100% of the time
Troubleshoot technical problems to determine the root cause and provide a viable solution
Analyze transactions deposits statements and account information in order to resolve and provide solutions for our merchants
Maintain a high level of knowledge surrounding new products equipment(s) features and services
Meet or exceed production goals as outlined in the metrics scorecard.
Escalate of any issue that cannot be resolved within the anticipated service level or that creates risk or exposure for the merchant or the bank.
Liaise with other areas of the organization in order to provide timely resolution to merchant inquiries
Work within a Dynamic and fast paced environment. Demonstrate exemplary team working skills by maintaining a professional positive and supportive attitude

Required qualifications skills and capabilities

Excellent verbal and written communication skills
Must be able to multi-task and be self-directed. Flexible easily adaptable
Ability to provide professional and interpersonal communication when interacting with others
Self-motivated works well with minimal supervision & performs well in a team environment.
Knowledge of computer software systems such as Microsoft Office includingusing and creating spreadsheets and databases.
Strong knowledge of payment processing industry and related procedures and products
High school diploma equivalent.
Open to fresh graduate with technical background or related skills
Must be willing to work overnight & shifting schedule

Preferred qualifications skills and capabilities

College/university diploma/degree.

Shift: Variable

Required Experience:

DescriptionAre you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging areaAs the Account Service Specialist II within the Merchant Services team you will be an advocate for our merchants by providing phone support offering resolutions to payment pr...

Description

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area

Job Responsibilities

Answer and resolve calls from our merchants. Be the First contact resolver for our Merchants
Identify analyze and document information collected from merchants
Resolve issue and merchant concerns accurately and expediently while adhering to business Policies & Procedures.
Ensure timely follow-up on merchants inquiries 100% of the time
Troubleshoot technical problems to determine the root cause and provide a viable solution
Analyze transactions deposits statements and account information in order to resolve and provide solutions for our merchants
Maintain a high level of knowledge surrounding new products equipment(s) features and services
Meet or exceed production goals as outlined in the metrics scorecard.
Escalate of any issue that cannot be resolved within the anticipated service level or that creates risk or exposure for the merchant or the bank.
Liaise with other areas of the organization in order to provide timely resolution to merchant inquiries
Work within a Dynamic and fast paced environment. Demonstrate exemplary team working skills by maintaining a professional positive and supportive attitude

Required qualifications skills and capabilities

Excellent verbal and written communication skills
Must be able to multi-task and be self-directed. Flexible easily adaptable
Ability to provide professional and interpersonal communication when interacting with others
Self-motivated works well with minimal supervision & performs well in a team environment.
Knowledge of computer software systems such as Microsoft Office includingusing and creating spreadsheets and databases.
Strong knowledge of payment processing industry and related procedures and products
High school diploma equivalent.
Open to fresh graduate with technical background or related skills
Must be willing to work overnight & shifting schedule

Preferred qualifications skills and capabilities

College/university diploma/degree.

Shift: Variable

Required Experience:

Key Skills

Criminal Justice
Account Payable
Economics
Front End
Facilities Management
Domestic

Apply Now

About Company

JPMorganChase

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click