Desk Side Support 13625-1

Job Title : Desk Side Support

Location : Cleveland OH 44113

Duration : 3 Months Contract (Potential Convert to Perm)

Pay Rate : $30/hr. on W2

Fulltime Salary: $65 - $70k yearly / $31.25 - $33.65 hourly

Job Description:

Resources typical working day:

• Working with Desk side support.
• Answering technical support issues.
• Working tickets.
• Assisting with the distribution of hardware across the country.
• Proactive customer service.

Years of Experience needed:

• 2-3 years IT experience.
• 5 years in customer service.
• Level of Education: H.S. Diploma with technical experience.

Systems/Software proficiencies:

• Windows 11
• Office 365
• Intune
• Azure
• Active Directory
• Imaging Process
• Certifications/Licenses: Microsoft Certification preferred.

Top Must have Skills:

• Great Customer Service Skills.
• Ability to communicate with client.

• A minimum of two to three years of related experience and/or training.
• A PC Technician; -- Both Network and Dell Hardware certification is a plus.
• Ability to comprehend and interpret instructions short correspondence and memos and ask clarifying questions to ensure understanding.
• Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients co-workers and/or supervisor.
• Ability to effectively present information to an internal department and/or large groups of employees.
• Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages discounts and/or allocations.
• Ability to comprehend analyze and interpret situations.
• Ability to solve problems involving several options.
• Requires strong analytical and quantitative skills.
• Exceptional Customer Skills required.
• Oversees the daily operations for a specified location including software hardware tape backups phone administration and the local area network.
• Provides level I & II end-user support for software and hardware issues.
• Oversees the daily operations of the local area network.
• Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
• Troubleshoots Desktop Virus and malware issues Maintains a daily backup of all network files.
• Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
• Troubleshoots any software and hardware problems through debugging testing and vendor assistance.
• Provides recommendations of program changes to correct software problems.
• Assists in the purchasing of new computer equipment and peripherals for a specified location.
• Performs software and hardware inventory.
• Basic Administration of Phone and Voicemail systems for site.
• Performs other duties as assigned.
• May provide informal assistance such as technical guidance and/or training to coworkers.
• May coordinate work and assign tasks.
• Decisions made with general understanding of procedures and company policies to achieve set results and deadlines.
• Errors in judgment may cause short-term impact to co- workers and supervisor.

Interview Process:

• Technical phone screen.
• Culture interview (Teams).
• On-Site meeting.