Career Services Manager

SUMMARY: While delivering innovative solutions exceptional service and trusted results the Career Services Manager leads and oversees the strategic direction and daily operations of our Career Center. The Career Services Manager is responsible for managing program performance optimizing business processes and ensuring exceptional customer service to achieve positive outcomes. This role involves the implementation and delivery of Workforce Innovation and Opportunity Act (WIOA) adult and dislocated worker career services as contracted through the Summit and Medina Workforce Area Council of Governments (SAMWA COG).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee all aspects of career services including outreach/recruitment eligibility determination and enrollment in-person and online workshops partner collaboration and integrated learning to address basic skills deficiencies and English language acquisition.
• Provide day-to-day operational guidance to staff managing daily operations to foster a positive innovative and productive environment.
• Ensure all contract-established outcomes are met and carried out in accordance with SAMWA COG policies and procedures.
• Ensure that all staff have clear expectations and KPIs according to their role.
• Ensure that there is a system of Performance Management in place; weekly check-ins performance tracking and team meetings.
• Serve as a liaison to partners employers training programs and participants.
• Work with customers to overcome barriers to success including providing family counseling substance abuse counseling or referrals for treatment as needed.
• Facilitate training and orientation of new employees continuously monitor staff performance prepare performance appraisals and recommend and document disciplinary actions.
• Assist participants in meeting their employment and/or training goals manage outreach efforts and oversee customer participation activities and supportive services.
• Locate additional resources as necessary to assist participants in meeting their goals.
• Act as a positive role model for staff motivating and encouraging participants.

• Adhere to Federal State and Contractor guidelines.
• Attend meetings trainings seminars and workshops as directed.
• Perform other related duties as required and directed.

QUALIFICATIONS: To perform this job successfully an individual must be able to carry out each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required.

CORE COMPETENCIES:

• Ability to professionally adjust to unforeseen circumstances or programmatic changes.
• Strong organizational and time management skills.
• Strong interpersonal and staff management skills.
• Strong presentation skills.
• Must be resourceful and able to work independently as well as in a team setting.
• Excellent analytical verbal and written communication skills.
• Demonstrated ability to manage and operate an effective adult learning workforce development or employment placement business.
• Demonstrated competencies in communication strategic planning problem solving fiscal management and team leadership.

EDUCATION and/or EXPERIENCE:

• Bachelors degree from an accredited college or university. The degree requirement may be substituted for eight (8) years of professional work experience.
• Experience working with adults in the workforce system and those disconnected from services.
• Knowledge of WIOA customers and challenges.

• Ability to work occasional weekends.

OTHER SKILLS AND ABILITIES: Personal computer literacy required including effective use of the Internet e-mail and Microsoft Office (Word Excel and Outlook) and ability to learn and efficiently utilize various case management software programs. Ability to meet and/or exceed set goals and objectives. Excellent interpersonal project and time management customer service organizational and communication skills both oral and written required.

PHYSICAL DEMANDS: While performing the duties of this job the employee is regularly required to walk sit talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT: The noise level in the work environment is usually moderate.