Office Support Representative

COMPANY OVERVIEW

Milos Tea Company is one of the fastest growing beverage companies in the culture and operations are built on the belief that we can make a difference in the world. Thats why we put People First and strive to continually reduce our environmental impact on the planet. We leverage our world class operations and decades-long distribution partnerships to grow the footprint of our core products and create new innovative beverage products.

• We are the #1 and fastest growing brand in the Refrigerated Tea Category in the nation.

• Our core mission is that we put people and the planet first and by doing this it will be good for our business.

• We are committed to unlocking the personal genius of every associate and have a strong focus on growth and learning.

• Our Company is women-led (our Executive Team is 57% female) and strongly committed to Diversity Inclusion and Belonging.

• We are committed to annual charitable giving by delivering upon our 1% profit pledge.

• We are Platinum Certified in Zero Waste Manufacturing; recycling reducing and reusing 95% of waste at all facilities.

Being a part of the Milos TEAm youll get to collaborate with a group of passionate and high-performing people where everyone feels empowered to do their best work and feels good about the work theyre doing.

And as a People First company Milos is committed to the success and well-being of our associates customers and fans no matter their gender race or creed. Some of the great things offered that reflect our commitment include:

• Competitive salary with bonus opportunities for various roles

• 100% employer paid medical premium for our associates and their families

• Free Mental Health Financial Wellness and Legal Counseling benefits

• 401K with a company match

• Company paid Life Insurance

• Tuition reimbursement assistance

• Continuous learning opportunities through various platforms and resources

• A robust parental leave program

• Care Relief Fund to help Associates in need

• Associate Assistance Program

• Paid volunteer time

Position Summary

As the Office Support Representative working in the front office you will be the first point of contact for guests TEAm members and external partners. A key part of your role will be managing high-volume enterprise-level phone communications with professionalism and accuracy. Youll help ensure smooth operations and a welcoming environment for all who interact with our company creating a favorable associate customer and consumer experience. This is a full-time on-site position with standard hours of Monday through Friday 8:00 AM 5:00 PM. You will serve as the Operator managing Milos main phone line during these hours.

Responsibilities:

• Serve as the primary contact for company-wide phone communications including handling high call volumes and urgent requests.
• Answer and route incoming calls across multiple departments ensuring prompt and courteous service.
• Execute the day-to-day administrative processes for the lobby/front desk area.
• Provide administrative support to the People Business Partners.
• Greet and assist visitors in a warm professional manner.
• Maintain the front desk and common areas to ensure a clean and organized workspace.
• Monitor and manage voicemail systems ensuring timely follow-up and message delivery.
• Support onboarding activities for new hires (e.g. welcome packets office tours).
• Assist with mail deliveries and office supply inventory.
• This position has food Safety Responsibilities.
• Other responsibilities as necessary.

Qualifications:

• High school diploma or equivalent; associates degree preferred.
• 12 years of experience in a receptionist administrative or high volume customer call center role.
• Strong phone etiquette and ability to manage multiple lines and high call volumes.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite and phone system software.
• Friendly professional and calm under pressure.
• Strong organizational skills and attention to detail.

Physical Demands:

This job is sedentary. Reasonable accommodations may be made to enable individuals with different abilities.

FLSA Status: Non-Exempt