UX Designer Product Support Experiences
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the job:
We are seeking a UX Designer in Pune India who thrives on solving complex problems and creating seamless human-centered support this role you will collaborate on the design process from discovery research and journey mapping to prototyping and testing while collaborating closely with cross-functional partners. Your work will simplify workflows empower users and shape the future of our products.
The User Experience Design (UXD) team is dedicated to making our products intuitive enjoyable and accessible for everyone. As a globally distributed group of researchers designers content strategists and developers we bridge the technical and human worlds. We believe the best ideas emerge from diverse perspectives and our collaborative approach grounded in teamwork empathy and transparency is central to building experiences our users genuinely love.
We actively contribute to and leverage our open-source design system PatternFly ensuring consistency and quality across our product portfolio.
What will you do
Generate creative design approaches incorporate feedback and stay open to new ideas
Lead or participate in continuous discovery user journey mapping empathy mapping or other workshops to illuminate user outcomes to solve
Use AI-enabled tools to deliver a range of artifacts including click-through prototypes wireframes storyboards maps or other deliverables to effectively communicate design
Collaborate with product managers engineers and data teams to align user needs with technical feasibility
Adopt a growth mindset foster collaboration and stay updated with the latest design and technology trends
Demonstrate proficiency in utilizing LLMs (e.g. Google Gemini) as relevant for tasks such as user research synthesis generating initial design concepts summarizing user feedback drafting user flows and enhancing problem-solving efficiency throughout the design process
What will you bring
3-5 years of experience as a UX or Product Designer ideally in SaaS or enterprise environments
Strong portfolio of design projects showcasing user-centered design solutions
Proficiency in traditional and AI-enabled design tools such as Figma (preferred) Sketch or similar with experience in prototyping and working with design systems
Experience using enterprise design systems responsive layouts and meeting WCAG accessibility standards
Strong knowledge of usability testing and heuristic evaluation methods combining qualitative and quantitative approaches
Excellent communication and collaboration skills in cross-functional environments
Degree in User Experience Design Human-Computer Interaction Computer Science or a related field
The following are considered a plus:
Experience conducting or supporting user research and usability testing
Familiarity with customer-facing tools such as CRMs dashboards or ticketing systems
Experience conducting A/B testing and data-driven optimization
Experience in cross-team collaboration and stakeholder engagement
Working knowledge of rapid prototyping frameworks or APIs
About Red Hat
Red Hat is the worlds leading provider of enterprise open source software solutions using a community-powered approach to deliver high-performing Linux cloud container and Kubernetes technologies. Spread across 40 countries our associates work flexibly across work environments from in-office to office-flex to fully remote depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative passionate people ready to contribute their ideas help solve complex problems and make an impact.
Inclusion at Red Hat
Red Hats culture is built on the open source principles of transparency collaboration and inclusion where the best ideas can come from anywhere and anyone. When this is realized it empowers people from different backgrounds perspectives and experiences to come together to share ideas challenge the status quo and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated. We hope you will join our celebration and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race color religion sex sexual orientation gender identity national origin ancestry citizenship age veteran status genetic information physical or mental disability medical condition marital status or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for and will not pay any fees commissions or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application email . General inquiries such as those regarding the status of a job application will not receive a reply.
Key Skills
- CSS
- InVision
- Balsamiq
- HTML5
- Information Architecture
- Ux
- Usability
- Wireframing
- UI
- Axure
- Responsive Web Design
- Sketch
About Company
We revolutionized the operating system with Red Hat® Enterprise Linux®. Now, we have a broad portfolio, including hybrid cloud infrastructure, middleware, agile integration, cloud-native application development, and management and automation solutions. With Red Hat technologies, compa ... View more
