Production Engineer
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Job Location:
Monthly Salary:
Posted on:
30 days ago
Vacancies:
1 Vacancy
Job Summary
About the Role
As a Production Engineer youll be part of our newly formed globalProduction Engineering (Prod Eng)team the bridge between Technical Support and Engineering. Your mission is to accelerate the resolution of complex customer-impacting issues reduce escalation times and contribute to the reliability and resilience of our products.
Youll work closely with SREs Product Engineers and Technical Support identifying recurring issues performing root cause analysis and driving automation that eliminates manual toil.
As a Production Engineer youll be part of our newly formed globalProduction Engineering (Prod Eng)team the bridge between Technical Support and Engineering. Your mission is to accelerate the resolution of complex customer-impacting issues reduce escalation times and contribute to the reliability and resilience of our products.
Youll work closely with SREs Product Engineers and Technical Support identifying recurring issues performing root cause analysis and driving automation that eliminates manual toil.
What Youll Do
- Own Tier 3 technical escalations from Technical Support and ensure rapid resolution.
- Investigate triage and mitigate incidents ensuring accountability and timely communication.
- Conduct trend and root-cause analysis to identify recurring issues bug patterns and product gaps.
- Read and interpret application code to isolate reproduce and diagnose complex technical problems.
- Collaborate with Support and Product Engineering to drive systemic improvements and long-term fixes.
- Contribute to the creation and maintenance of runbooks escalation workflows and troubleshooting guides.
- Partner with cross-functional teams to improve monitoring logging and alerting for production systems.
- Automate repetitive tasks and build tools to improve team efficiency.
- Participate in on-call rotations as part of a 247 follow-the-sun model.
What Youll Bring
- 35 years of experience in Production Engineering Technical Support (Tier 3) SRE or similar roles in a SaaS or enterprise software environment.
- Strong understanding of incident management troubleshooting and root cause analysis.
- Ability to read and understand code (golang preferred) to debug issues analyze stack traces and collaborate effectively with developers.
- Proficiency with ServiceNow Jira Azure DevOps or equivalent tools.
- Familiarity with monitoring and observability platforms (Grafana Prometheus Splunk etc.).
- Hands-on experience with cloud platforms such as Azure AWS or GCP.
- Basic scripting or automation skills (e.g. Python PowerShell or Bash).
- Strong communication and cross-functional collaboration skills.
- Data-driven mindset with a focus on efficiency metrics and continuous improvement.
Nice to Have
- Experience working in globally distributed follow-the-sun teams.
- Exposure to AI or automation for incident triage or resolution.
- Experience contributing to DevOps or SRE practices.
- Prior experience in backup recovery or data management products.
Key Skills
- Lean Manufacturing
- Python
- Root cause Analysis
- 5S
- gRPC
- New Relic
- Linux
- Production Management
- Shell Scripting
- Manufacturing
- Troubleshooting
- Application Support
