Front Office Manager-Candlewood Suites Hattiesburg, MS
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Job Location:
Hattiesburg, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Front Office Manager Candlewood Suites
Job Summary
The Front Office Manager ensures exceptional guest service standards during all points of contact including arrival departure and in-house experiences. This role oversees front desk operations through effective training staffing supervision and supply management while proactively monitoring guest service scores feedback and brand compliance.
Experience & Qualifications
Minimum 2 years of front desk leadership experience.
Hyatt systems experience preferred (Opera Colleague Advantage).
High school diploma or equivalent required; Associates degree or higher preferred.
Proficiency in PMS systems computer literacy and financial management.
Strong knowledge of loyalty programs cash/credit handling and hospitality law.
Excellent communication skills both written and verbal with the ability to manage conflict with patience tact and diplomacy.
General knowledge of local attractions and transportation.
Core Responsibilities
People & Training
Foster a positive work environment that supports growth and development for all team members.
Provide hands-on training and ensure all employees complete brand-required certifications.
Encourage cross-training across hotel departments for full operational understanding.
Promote a culture of respect teamwork and professional growth.
Guest Service & Communication
Ensure seamless communication and follow-up on guest needs VIP upgrades and group arrivals.
Monitor guest feedback (SALT surveys reviews) and ensure timely follow-up per brand guidelines.
Maintain lobby PBX and front office areas at all times in alignment with cleanliness and presentation standards.
Deliver service levels that meet or exceed brand averages targeting continuous improvement.
Operations & Financial Controls
Manage departmental expenses and labor within forecasted budgets; control overtime.
Implement resource allocation plans and monitor labor reports for efficiency.
Contribute to revenue maximization through upselling loyalty enrollments and sell-out efficiency.
Support QA inspections brand audits and ensure compliance with all brand and franchise standards.
Safety & Compliance
Certify team members in required safety procedures and emergency protocols (CPR evacuation fire panel shut-off valves etc.).
Conduct regular safety checks including shuttle operations.
Ensure compliance with federal state and local employment and workplace safety laws.
Leadership & Administration
Act as Manager on Duty as scheduled.
Interview hire train coach evaluate and discipline front office staff.
Conduct performance reviews in a timely manner.
Prepare forecasts reports and assist in budget development.
Coordinate with other hotel departments to ensure smooth operations and guest satisfaction.
Maintain AAA and brand quality standards.
Physical Demands & Work Environment
Ability to stand and walk for extended periods (75% of shift).
Some lifting may be required.
Flexibility to work varying schedules including nights weekends and holidays based on business needs.
Attendance at scheduled meetings and training sessions is required.
Other Requirements
Ability to make quick sound business decisions with good judgment.
Strong organizational skills and ability to prioritize in a fast-paced environment.
Demonstrated ability to build strong relationships with guests employees and sales teams.
Commitment to maintaining brand reputation and guest satisfaction at the highest level.
Equal Opportunity Statement
Blue Sky Hospitality Solutions is an Equal Opportunity Employer. We evaluate all qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other legally protected status.
Acknowledgment
I have reviewed and understand the responsibilities and requirements outlined above. I accept and agree to perform the duties of this position.
Required Experience:
IC
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
Job Title: Director of OperationsCompany: Hampton Inn Colchester / Burlington, VTLocation: 42 Lower Mountain View Drive, Colchester, VT 05446 About Us:At the Hampton Inn Colchester / Burlington, VT, we are committed to delivering unparalleled guest experiences while fostering a vibran ... View more
