Call Center Customer Service Reps, CSRs
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
29 days ago
Vacancies:
1 Vacancy
Job Summary
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:
- Medical dental and vision coverage
- Life and disability insurance
- Additional voluntary benefits
Join MMC and enjoy the support of a team that values your well-being both on and off the job.
MMC strives to ensure all job posting confirm details of the position the rate of pay and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Job Title: Call Center CSR / Provider Network Contact Center Representative
Location:Austin TX (Onsite Only)
Schedule: Must be available for any 8-hour shift between 7:00 AM - 7:00 PM Monday-Friday
Local Candidates Only - No remote or hybrid options.
Job Description
The Provider Network Contact Center Representative is responsible for providing professional and accurate assistance to Medicaid providers and clients. This role involves responding to inquiries regarding eligibility claim status and general program information while maintaining a high standard of customer service and data accuracy.
Key Responsibilities
- Provide unbiased professional support to Medicaid providers and clients regarding eligibility claims status and other program inquiries.
- Answer inbound calls promptly courteously and accurately in a high-volume contact center environment.
- Document all customer interactions in a clear and concise manner within the system of record.
- Assist in problem resolution and escalate issues as appropriate.
- Transfer callers to other call center units when necessary.
- Meet and maintain all required individual performance metrics and attendance standards.
- Perform additional duties as assigned by management.
Skills & Qualifications
- Required:Minimum 6 months of recent verifiable experience in a high-volume contact center/call center environment (must be clearly stated on the resume).
- Proficiency in Microsoft Office applications.
- Strong multitasking and organizational skills.
- Excellent communication and customer service abilities.
- Ability to maintain professionalism and accuracy under pressure.
- Must be dependable and flexible to work any shift between 7 AM - 7 PM.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
MMC provides professional services and workforce management services and solutions (both technical and non-technical) to public and private companies in addition to governmental organizations (Federal, State and Local) in the United States. Our Partners include major systems integrato ... View more
