Front End Manager Customer Service Manager

Stillwater, NY - USA

Hourly Salary: USD 22 - 24

Posted on: 15-10-2025

Vacancies: 1 Vacancy

Job Summary

Full-time

Description

River Market Community Co-op is hiring a Full Time Customer Service Manager!

Experience-based pay ranging from: $22.00 - $24.00 per hour

Work for a community-owned grocery store in downtown Stillwater and help support a sustainable local food system. As a cornerstone of locally and naturally produced foods for more than 45 years River Market Community Co-op knows outstanding customer service is vital to the long-term success of the store.

We prioritize our employees well-being and futures by offering competitive benefits. You will receive a generous employee discount immediate Paid Time Off accrual a 401(k) with employer match health insurance and voluntary dental and vision coverage.

River Market Community Co-op is seeking a candidate with management experience who has worked in a retail cashiering environment. The Customer Service Manager oversees a team of approximately 8-15 individuals which includes a Customer Service Assistant Manager Managers on Duty and Cashiers. It is important that this candidate is skilled in supervising and developing staff delegating responsibilities navigating point-of-sale and cash register systems and providing excellent customer service.

Reports to: Sales and Operations Manager

Supervises: Customer Service Assistant Manager Managers on Duty Cashiers

Job Duties:

Provide and improve upon a high level of customer service and communication with all customers.
Process all customer service-related issues follow up to minimize reoccurrence of similar problems this may include offering information and recommendation to all departments regarding pricing signing staffing etc.
Supervise department staff
Effectively delegate responsibility in department
Work alongside Customer Service Assistant Manager to share management duties. Responsible for the training and development of the Customer Service Assistant Manager
Ensure that qualified applicants are hired and trained in all areas including: job functions product knowledge co-op principles communication skills and customer service
Coach mentor and develop staff to accomplish department goals
Model a communicative and caring culture by consistent goal-setting re-directing mentoring praising and disciplining
Take disciplinary action as needed following established policy
Schedule department staff to the stores needs and ensure hours worked do not exceed budget. Fill in for all uncovered shifts
Regularly cashier in busy periods and as needed to cover absences
Schedule and organize department meetings and huddles
Account for and process all money that passes through the register safe and cash drawer. Investigate shorts/overs and take appropriate action to correct errors
Participate in setting expense and labor goals for department
Responsible for the general maintenance and cleanliness of department and assigned areas to include check out bays cart corrals guest bathroom entrances and sidewalks
Attend Management Team meetings
Make regular progress reports to the Sales and Operations Manager

Candidates interested in a co-op career please submit a resume!

Requirements

High school diploma or equivalent
Maintain a valid Drivers License
Prior leadership experience in a customer service setting
Prior cashiering experience in a retail setting
Excellent communication skills
Experience with point-of-sale systems
Able to multi-task perform repeated bending standing and reaching and occasionally lifting up to 50 lbs
Proficient in basic arithmetic including counting addition and subtraction
Computer proficiency in: MS Office-Outlook Excel Word
Ability to work varied hours and days

ESSENTIAL PHYSICAL FUNCTIONS: Must be physically able to occasionally grasp grip pull push twist and turn as needed.

Constant (67-100%): Walking standing talking hearing correctable vision including near acuity and depth perception

Frequent (34-66%): Bending stooping squatting kneeling lifting and carrying up to 25 pounds floor to waist

Occasional (1-33%): Pushing pulling lifting and carrying up to 50 pounds floor to waist lifting up to 100 pounds with assistance floor to waist lifting and reaching waist to shoulder lifting and reaching above the shoulder

Approximately 25% of the time: Administrative duties sitting

Salary Description

$22.00 - $24.00 per hour

Required Experience:

Manager

Full-timeDescriptionRiver Market Community Co-op is hiring a Full Time Customer Service Manager!Experience-based pay ranging from: $22.00 - $24.00 per hourWork for a community-owned grocery store in downtown Stillwater and help support a sustainable local food system. As a cornerstone of locally and...