Customer Service Representative
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Job Location:
Tremonton, UT - USA
Hourly Salary:
$ 9 - 12
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Bonus based on performance
- Company parties
- Employee discounts
- Flexible schedule
- Free uniforms
- Paid time off
- Training & development
Ace Handyman Services is a nationally recognized locally-owned franchise and a division of the trusted Ace Hardware brand. We are dedicated to providing homeowners and businesses with professional reliable and high-quality repair maintenance and remodeling services. Our mission is to be the most helpful and trusted home improvement partner in our community.
Position Summary:
We are seeking a friendly organized and professional Customer Service Representative (CSR) to be the first point of contact for our customers. As the voice of our company the CSR plays a crucial role in shaping the customer experience from the initial phone call to the successful completion of a project. This position handles all front-end office duties including customer communication job scheduling and administrative support for our team of skilled craftsmen.
Key Responsibilities:
- Answer incoming phone calls and respond to online inquiries in a prompt professional and friendly manner.
- Engage with prospective customers to understand their project needs answer questions and explain our services and value.
- Schedule and coordinate job appointments and estimates efficiently managing the craftsmens calendars to optimize routes and time.
- Make outbound calls to follow up on customer leads and confirm upcoming appointments.
- Communicate effectively with craftsmen regarding job details scheduling changes and customer needs.
- Provide general administrative support including data entry managing customer records in our CRM system and processing paperwork.
- Prepare and manage work orders invoices and payment processing.
- Proactively resolve customer concerns or escalate issues to management when necessary to ensure customer satisfaction.
- Maintain a clean and organized office environment.
- High school diploma or equivalent required.
- Proven experience in a customer service dispatch or office administration role is highly preferred.
- Experience in the home services construction or trade industry is a plus.
- Exceptional verbal and written communication skills with a professional and courteous phone manner.
- Strong organizational and time-management skills with the ability to multitask effectively in a fast-paced setting.
- Proficiency in using computers including Microsoft Office Suite (Word Excel Outlook) and the ability to quickly learn new software systems (CRM).
- A positive attitude and strong problem-solving skills.
- Ability to work independently and as a vital part of a team.
- Must be reliable punctual and detail-oriented.
- A positive and supportive team environment.
- Opportunity for growth within the company.
- The chance to be part of a nationally recognized and trusted brand.
- Monthly performance bonus eligible
Ace Handyman Services is an Equal Opportunity Employer.
The 800 Craftsmen who represent our Brandare the heart and soul of our turn-key white-glove home repair maintenance and improvement are skilled and experienced in many trades but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customersfolks truly appreciate our high level of service and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven winning TEAM please apply to the position(s) available by selecting Show Me All Jobs above.
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directlyto the franchise owner and all hiring decisions will be made by the management of that franchise. All inquiries about employment atthis franchise should be made directly to the franchise owner and not to Ace Handyman Services Corporate.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
View Open Positions Take Back Your Life, With Confidence Come work for and be a part of the most trusted brand in hardware and home improvement. Join our TEAM as we redefine the power of the trades. Let Ace Handyman Services handle all the hassles and paperwork while you keep your fre ... View more
