Collections Officer – Mobile Installment (BNPL)

Lagos - Nigeria

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Collections Officer Mobile Installment (BNPL)
Reports To: Collections Supervisor
Location: 51 Allen Road Opposite Item7 Ikeja.
Company: Flexi Microfinance Bank (Flexi MFB)
Budget: 70000 NGN basic 20000 NGN Performance based

Job Summary
The Collections Officer will be responsible for managing and recovering outstanding payments from customers who have purchased mobile devices or other assets through Flexi MFBs Buy Now Pay Later (BNPL) or installment programs. The role requires a combination of customer service negotiation and analytical skills to ensure repayment compliance minimize loan default rates and maintain healthy portfolio quality.

Key Responsibilities

Monitor and manage assigned loan portfolios to ensure timely repayment of installments.

Contact customers through calls SMS and other approved channels to remind and recover overdue payments
Negotiate and agree on repayment plans with delinquent customers ensuring commitments are tracked and followed up.
Escalate chronic or high-risk delinquent accounts to the supervisor for advanced recovery or legal action.
Maintain professional and courteous communication with customers to preserve relationships while ensuring compliance.
Provide accurate information to customers regarding account balances repayment schedules and penalties.
Educate customers on repayment obligations and financial discipline to prevent default.
Maintain up-to-date records of all customer interactions and collection activities in the loan management system (LMS).
Prepare and submit daily weekly and monthly reports on recovery performance delinquency trends and risk exposure.

Provide feedback and insights to management on default patterns and potential process improvements.
Work closely with the Credit Risk Customer Support and Sales teams to ensure smooth loan recovery and portfolio performance.
Adhere strictly to regulatory and internal compliance standards including data privacy and customer communication policies.
Support external collection agents or partners ensuring alignment with Flexi MFBs recovery strategy and ethics.

Qualifications & Requirements

Bachelors Degree or HND in Finance Accounting Business Administration or a related field.
14 years of experience in loan recovery credit control or collectionspreferably within a microfinance fintech or BNPL environment.
Strong understanding of credit lifecycle management and consumer lending.
Excellent communication negotiation and interpersonal skills.
Proficiency in Microsoft Office tools and loan management systems (LMS or CRM software).
Strong analytical mindset and attention to detail.
Ability to work under pressure and meet recovery targets.
Fluency in English and local dialects is an added advantage.

Key Competencies

Result-Oriented: Driven to meet and exceed collection targets.
Empathy & Persistence: Skilled at maintaining professionalism while ensuring accountability.
Analytical Thinking: Ability to interpret data and identify risk trends.
Team Collaboration: Works effectively with internal and external stakeholders.
Integrity & Compliance: Adheres to ethical standards and organizational policies.

Performance Indicators (KPIs)

Recovery rate (current and overdue accounts)
Portfolio at Risk (PAR) ratio
Percentage of customers restructured or rehabilitated successfully
Customer satisfaction during collection interactions

Required Experience:

Junior IC

Job Title: Collections Officer Mobile Installment (BNPL)Reports To: Collections SupervisorLocation: 51 Allen Road Opposite Item7 Ikeja.Company: Flexi Microfinance Bank (Flexi MFB)Budget: 70000 NGN basic 20000 NGN Performance basedJob SummaryThe Collections Officer will be responsible for managing a...

Key Responsibilities

Monitor and manage assigned loan portfolios to ensure timely repayment of installments.

Contact customers through calls SMS and other approved channels to remind and recover overdue payments
Negotiate and agree on repayment plans with delinquent customers ensuring commitments are tracked and followed up.
Escalate chronic or high-risk delinquent accounts to the supervisor for advanced recovery or legal action.
Maintain professional and courteous communication with customers to preserve relationships while ensuring compliance.
Provide accurate information to customers regarding account balances repayment schedules and penalties.
Educate customers on repayment obligations and financial discipline to prevent default.
Maintain up-to-date records of all customer interactions and collection activities in the loan management system (LMS).
Prepare and submit daily weekly and monthly reports on recovery performance delinquency trends and risk exposure.

Provide feedback and insights to management on default patterns and potential process improvements.
Work closely with the Credit Risk Customer Support and Sales teams to ensure smooth loan recovery and portfolio performance.
Adhere strictly to regulatory and internal compliance standards including data privacy and customer communication policies.
Support external collection agents or partners ensuring alignment with Flexi MFBs recovery strategy and ethics.

Qualifications & Requirements

Bachelors Degree or HND in Finance Accounting Business Administration or a related field.
14 years of experience in loan recovery credit control or collectionspreferably within a microfinance fintech or BNPL environment.
Strong understanding of credit lifecycle management and consumer lending.
Excellent communication negotiation and interpersonal skills.
Proficiency in Microsoft Office tools and loan management systems (LMS or CRM software).
Strong analytical mindset and attention to detail.
Ability to work under pressure and meet recovery targets.
Fluency in English and local dialects is an added advantage.

Key Competencies

Result-Oriented: Driven to meet and exceed collection targets.
Empathy & Persistence: Skilled at maintaining professionalism while ensuring accountability.
Analytical Thinking: Ability to interpret data and identify risk trends.
Team Collaboration: Works effectively with internal and external stakeholders.
Integrity & Compliance: Adheres to ethical standards and organizational policies.