| Job Purpose | Managing the collections in a particular area and monitoring the collection of the amount due to the organization while ensuring that cases are handled appropriately according to the company guidelines and complying with regulators norms. |
| Duties and Responsibilities | Planning: Planning allocation of portfolios to ROs and Agencies Based on: Performance: Previous months track record Data Analysis and Insights Geographical dimensions Capacity Location Management: Activities including researching and sourcing vendors obtaining quotes analyzing capabilities turnaround times negotiating contracts and managing relationships. Role would include: Capacity Check based on portfolio trends Availability checks: Checking if the agencies cater to the particular location Performance checks: based on data collected on agencies past performance and their record history Checks on Off Role : Vendor Bill tracking and confirmation Performing adequate compliance checks based on company policies and legal requirements System allocation and admin services facilitation by connecting with the requisite teams : DRR of Area/Location Track vendor wise performance and provide due support Visit critical cases on field |
| Key Decisions / Dimensions | Management of high value cases Agency assessment and influencing for support in achieving targets |
| Major Challenges | Portfolio Management closing cases at Bucket X Managing difficult locations with scarcity of relevant talent Need to involve dealers to achieve collection target achievement |
| Required Qualifications and Experience | a)Qualifications Graduate in any discipline b)Work Experience Post qualification 3 to 5 years Vendor management complete cycle Team management |
Required Experience:
Manager
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