About PalmPay

Role Overview

Key Responsibilities

Learning Strategy & Program Development

• Partner with HRBPs and business leaders to assess skills gaps identify learning needs and design targeted development interventions.
• Develop and manage training calendars ensuring alignment with business objectives and employee career paths.
• Design and deliver blended learning programs (classroom virtual e-learning coaching mentoring).
• Introduce innovative approaches to learning including digital platforms microlearning and gamification.

Implementation & Delivery

• Facilitate in-house training sessions and workshops to build leadership technical and soft skills.
• Coordinate with external training vendors and consultants where necessary ensuring quality and cost-effectiveness.
• Support onboarding and orientation programs to accelerate new hire integration.

Talent & Leadership Development

• Drive career development initiatives succession planning programs and leadership pipeline building.
• Support performance management processes by linking learning interventions with performance outcomes.
• Manage mentoring and coaching initiatives across business units.

Monitoring & Evaluation

• Track learning participation and effectiveness using KPIs such as training ROI employee performance metrics and feedback surveys.
• Prepare periodic reports on talent development activities for HR leadership and senior management.
• Ensure compliance with regulatory requirements for mandatory training (e.g. compliance data privacy anti-fraud).

People Leadership & Collaboration

• Supervise a small team of training officers/administrators ensuring efficiency in program delivery.
• Collaborate cross-functionally with HR Operations Compliance and Product teams to embed learning into business strategy.
• Act as an internal advisor on talent and organizational development best practices.

Key Qualifications

Education & Experience

• Bachelors degree in Human Resources Business Administration Psychology or related field (Masters degree is an advantage).
• 57 years progressive experience in Learning & Development or Talent Management preferably in fintech banking or fast-paced organizations.
• Professional certifications such as CIPD ATD SHRM-CP HRCI or equivalent preferred.
• Proven track record of designing and implementing successful training programs.

Skills & Competencies

• Strong facilitation coaching and presentation skills.
• Ability to assess training needs and translate them into impactful learning programs.
• Knowledge of e-learning platforms LMS systems and modern digital learning tools.
• Analytical mindset with the ability to measure training effectiveness and ROI.
• Excellent communication interpersonal and stakeholder management skills.
• Strong project management and organizational abilities.
• A growth mindset with passion for people development and building learning cultures.

Key Performance Indicators (KPIs)

• % of training programs delivered vs. planned.
• Employee engagement and satisfaction with learning initiatives.
• Improvement in employee performance post-training.
• Leadership pipeline readiness and succession coverage.
• Cost-effectiveness and ROI of training interventions.
• Adoption and utilization rates of learning platforms.

Compensation & Benefits

• Competitive salary and performance-based incentives.
• Health and wellness benefits.
• Career development opportunities including certifications and global exposure.
• Dynamic and inclusive work environment in a fast-growing fintech.