Product Manager, Digital Onboarding-Payments-Vice President
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Job Location:
Brooklyn, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Merchant Services is the global payment processing business for JPMorgan Chase & Co processing over $2.2 Trillion in annual transaction volume. Merchant Services is a leading providers of payment fraud and data security for companies of all sizes and is engaging in a multi-year international expansion platform modernization. The candidate is a strategic and analytical leader and is passionate about delivering solutions to clients. The candidate should have experience facilitating and influencing product sales and technology transformations. The candidate should possess an understanding of how corporations leverage payments and fintech services to manage and grow their business.
As a Product Manager Digital Onboarding in Merchant Services you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground you guide the successful launch of products gather crucial feedback and ensure top-tier client experiences. With a strong commitment to scalability resiliency and stability you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Merchant Services at JPMorgan Chase empowers businesses to accept payments and manage transactions efficiently. Our Digital Onboarding initiative is central to our mission of simplifying and accelerating client activation reducing manual processes and enhancing satisfaction. Join us to help build scalable secure and client-centric onboarding journeys that set industry standards.
Job responsibilities
- Develops a product strategy and product visionfor Digital Onboarding thatdelivers value to customers
- Map and optimize end-to-end client onboarding journeys
- Collaborate with UX/UI technology and business partners to design intuitive solutions
- Translate business objectives into clear actionable product requirements
- Lead cross-functional teams through product discovery development and launch
- Engage stakeholders to gather insights and align priorities
- Present product strategy progress and outcomes to senior leadership
- Establish and track OKRs and KPIs around revenue opportunities time-to-go-live and client satisfaction to measure onboarding success
- Drive continuous improvement through experimentation and iteration
- Ensure compliance security and scalability in all onboarding solutions
Required qualifications capabilities and skills
- 5 years of experience or equivalent expertise in product management or a relevant payments domain area
- Advanced knowledge of the product development life cycle design and data analytics
- Proven ability to lead product life cycle activities including discovery ideation strategic development requirements definition and value management
- Lead complex multi-phase digital transformation initiatives
- Analyze data to inform decisions and measure outcomes
- Communicate effectively with stakeholders at all levels
- Manage competing priorities in a fast-paced environment
- Solve problems creatively and proactively
- Collaborate across functions to achieve shared goals
Preferred qualifications capabilities and skills
- Demonstrated prior experience working in a highly matrixed complex organization
- Exhibit understanding of payments and client onboarding processes
- Lead go-to-market and change management initiatives
- Drive adoption of new technologies and processes
- Deliver positive client feedback and satisfaction improvements
Required Experience:
Exec
Key Skills
- Change Management
- Financial Services
- Growing Experience
- Managed Care
- Management Experience
- Analysis Skills
- Senior Leadership
- Performance Management
- Process Management
- Leadership Experience
- negotiation
- Analytics
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
