Head of Customer Delivery

As the Head of Customer Delivery youll get to shape and scale our customer delivery operations as we grow. Our commercialisation is gaining rapid momentum; so this role is a key strategic hire for our business. Youll be part of the senior management team overseeing successful deployments commissioning and lifecycle support of complex automation systems for our global customers.

What Youll Do

• Youll get to define and lead the end-to-end customer delivery strategy from design and build through to installation validation training and handover.
• Youll build and inspire a high-performing team covering project management commissioning and field service.
• Youll oversee complex multi-stakeholder delivery programmes ensuring excellence in governance risk management and communication.
• As the senior point of contact for customer delivery youll lean on your ability to nurture trust-based relationships with major global partners.
• Youll drive continuous improvement in delivery quality and reliability as the champion of the customer voice within Cellular Origins.

Qualifications :

Youre a proven technical leader whos delivered complex systems into regulated manufacturing environments (GMP/biopharma preferred). Youre comfortable navigating ambiguity aligning diverse stakeholders and building the structures that turn ambition into execution.

Key requirements:

• Degree in Engineering Biotechnology or related field (BSc/MSc).
• PRINCE2 PMP or equivalent programme management credentials.
• Significant experience delivering high-CAPEX automated systems in regulated sectors.
• Proven ability to influence senior leaders in major customer organisations.
• Strong leadership skills and experience building high-performing teams.
• Deep understanding of system integration validation and regulatory requirements.
• Excellent communication and stakeholder management skills.
• Experience working within ISO 9001 or similar quality systems.
• Willingness to travel (approx. 10%).

Additional Information :

Our employee benefits include: 

• Annual profit-related bonus 
• 25 days holiday 
• Employer pension contribution of 10% of salary 
• Free lunch and all-day refreshments 
• Private medical insurance for employees and dependants 
• Enhanced family friendly leave 
• Life insurance worth 6x salary 
• Electric car leasing scheme 
• Cycle to work scheme 
• Season ticket loan 
• A fund that supports healthy activities that bring colleagues together; whether its lunchtime squash or football board games or our own rock band. Colleagues initiate new clubs and outings whenever they feel theres something missing! 
• Local sports facilities and theatre discounts and memberships. 

Apply now to join an exceptional team redefining how cell therapies are manufactured and helping bring life-changing treatments to more patients faster.

Every application will be reviewed by the hiring team and will receive a response.

Remote Work :

No

Employment Type :

Full-time