Service Coordinator (PA)
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Job Location:
Whitehall, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
15-10-2025
Vacancies:
1 Vacancy
Job Summary
Synerfac is looking for a Service Coordinator for our client in Lehigh ValleyPA. Our Client is an expert in MEP building systems and provides integrated full lifecycle solutions that optimize the design construction operation and efficiency of buildings.
The Service Coordinator will work closely with the Service Manager Field Supervisors and other department team members to perform his/her duties and will report to the Service Business Supervisor. The Service Coordinator is responsible for providing support to the service team which may include data entry reporting and general office and administration duties to support both job sites and main office activities.
Responsibilities:
- New Customer Setup and Vendor Set Up/Credit Applications
- COINS (ERP system) data entry and reporting - book quoted service order enter budget change orders subcontract agreements change orders and job cost reports.
- Assembles and tracks subcontracts change orders insurance certificates billings lien releases and certified payroll when applicable
- Tracks daily progress of Quoted Service Orders. Analyze incurred costs budget and profitability.
- Prepares and submits monthly billings with all required supporting documentation according to contract requirements.
- Communicates with customers to ensure work performed meets or exceeds their expectations. Arrange follow-up visits as necessary
- Responds to customer inquiries and resolves or escalates customer concerns or complaints as appropriate.
- Meets with assigned Service team supervisors weekly. Identify and coordinate upcoming work through to completion.
- Escalated support to follow up with clients regarding outstanding A/R.
- Updates and retains customer account information related to special billing conditions tax status invoice approval contacts billing addresses and special billing rates.
- Enters service agreements into system. Ensures each customers account information is
and updated (special billing conditions tax status invoice approval contacts billing addresses and special billing rates.
- Coordinates subcontracts tools materials and/or other specific agreement requirements.
- Creates Maintenance Agreement Welcome Email Package and Client binder for turnover meeting.
- Monitors maintenance schedule for manpower reports. Prepares yearly quarterly and monthly schedule outline for planned maintenance. Identify potential impacts flag and advise management team.
- QC completed maintenance reports to ensure scope and all contract requirements are met.
- 4 years of Service Coordinating/Admin experience in construction or related field
- Proficient in Microsoft Office (Word Excel PowerPoint etc..)
- Experience in customer service and can write routine reports and correspondence
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
Synerfac Staffing Employment Agencies are located across the U.S. for your convenience. Synerfac specializes in accounting, administrative, engineering, IT skilled trades, scientific, sales staffing and more.
