Raffles Service Executive – Groups & Reservations

The key responsibilities of a Raffles Service Executive Groups & Reservations are the coordination and management of all rooms and logistics requirements for all Corporate Leisure and VIP group bookings.

Primary Responsibilities

Manages Group Operations

• The key responsibilities the coordination and management of all rooms and logistics requirements for all Corporate Leisure and VIP group bookings.
• Ensures that the rooms are blocked as per contracted for all Corporate Leisure Government Delegations and High-Profile Group event bookings
• Point of contact for external event organizer to manage and execute all logistics requirements prior to arrival
• Facilitates daily communication between Sales Revenue Food and Beverage Banquet Operations and Front Office colleagues regarding inventory and room assignment requirements
• Follow up closely on sales leads and enquiries so as to prevent any hogging of rooms
• To support room revenue strategies by ensuring the accuracy and integrity of group blocks in system
• To ensure all dining reservations associated to the Group is made.
• To ensure all preferences for the group are captured accurately in particular arrival and departure times dietary preferences flight details and group itinerary.
• To ensure billing instructions are updated according to the contract from Sales and to ensure clear communication on any changes.
• To explore potential avenues for seamless Group bookings system
• To support Revenue in Rooms and Food and Beverage daily reporting and promotional campaigns
• Performs any other duties and responsibilities that may be assigned.

Manages Reservations Operations

• Support daily reservations operations including handling consortia and Special Account bookings when required.
• Ensure all reservation details are accurately updated in Opera maintaining consistency with hotel standards.
• Assist in optimizing room utilization and rate management through accurate reservation handling.

Qualifications :

Candidate Profile

Knowledge and Experience

• Knowledge of Opera and CRS and GDS is an asset
• Strong knowledge of Microsoft Office (Excel PowerPoint Words) is required
• Project and Event management skills

Competencies

• Excellent communication and organizational skills
• Service oriented with an eye for details
• Multicultural awareness and ability to work with people from diverse cultures
• Self-starter Self-motivated and energetic
• Flexible and react quickly to different situations
• Displays initiative and creativity in problem solving
• Coordinate and communicate with different stakeholders on the details of the group effectively
• Highly organized with the ability to manage multiple projects under time constraint
• Strategic thinking with a proven ability to mobilize theory into action
• Sense of urgency

Additional Information :

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit Dental/Optical/Vacation Expenses/Childrens Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Remote Work :

No

Employment Type :

Full-time