Client Response Executive

About the Role

As a Customer Support Executive at Nielsen you will be working as part of a team who provide support to some of the largest brands and manufacturers in the FMCG Industry. Furthermore you will be part of an established Nordic support team where knowledge dissemination and projects across our Nordic region is our main priority.

The position is mainly concerned with handling day-to-day customer inquiries from all our customers using our different platforms and with our Nordic team contributing to developing our support services to the highest standards. The role will also include conducting client training on our software both online and face 2 face.

Working in our Client Response department will give you a solid understanding of our business and a broad network within the organization and with our customers. The work is varied and exciting and you can come up with ideas and contribute to changes and improvements.

Your Responsibilities:

Deliver exceptional customer service by promptly and effectively addressing customer inquiries.

Develop a deep understanding of our RMS products and of our services to provide accurate information and personalized solutions to customers.

Coordinate with various internal teams including Sales Operation Technical Support and Product Development to ensure seamless customer experience and timely resolution of issues.

Troubleshoot and resolve customer concerns identifying opportunities for process improvements and collaborating with relevant teams to implement changes.

Build and maintain strong relationships with customers demonstrating empathy active listening and a genuine commitment to their satisfaction.

Keep accurate records of customer interactions track key performance metrics and share valuable insights with relevant stakeholders to drive continuous improvement.

Stay up-to-date on product updates (Discover new release Omni etc.) and company news to provide knowledgeable support and guidance to customers.

Your background and experience:

Relevant commercial education at minimum bachelor level. Basic understanding of FMCG industry.

Fluent in Swedish language and English (oral and written)

A proven customer service background or experience with B2B customer support and training is an advantage.

A passion for technology and learning new systems and experience with working with Dynamics or some CRM tool.

You are outgoing and comfortable with conducting client training for several people and have a passion for delivering the best customer support.

Good skills to build relationships both internally and with customers.

Are you team-oriented emphasizes sharing your knowledge and experiences Are you willing to learn and acquire knowledge to develop in the role

Understand data and like to work with analysis of numbers Work in a structured way and can handle many tasks at the same time.

What we Offer 

We offer an exciting and challenging job in a large international company with a unique product portfolio. We look forward to welcoming you to a workplace with a focus on well-being with high professional standards and where the pace is high and where freedom under responsibility is a keyword.

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time