Food & Beverage Supervisor

• Lead Daily Operations: Oversee the smooth running of restaurant bar and event services ensuring every guest receives professional efficient and friendly service. Anticipate and respond to guest needs manage busy service periods with confidence and work collaboratively with the kitchen and front office teams to deliver seamless experiences.
• Team Leadership & Development: Supervise train and mentor Food & Beverage team members to deliver consistently high service standards. Support recruitment and onboarding of new team members develop rosters that balance business needs with team wellbeing and actively coach staff to grow their skills product knowledge and confidence. Foster a culture of inclusion engagement and recognition living the Heartist values.
• Service Standards & Compliance: Maintain the highest standards of food safety hygiene and presentation in line with legislative requirements and Accor policies. Ensure Responsible Service of Alcohol principles are always followed oversee billing accuracy and cash handling and conduct regular stocktakes to manage cost control. Uphold workplace health and safety standards taking proactive steps to identify risks and ensure a safe environment for guests and team members.
• Guest Experience & Engagement: Take the lead in creating memorable guest moments by setting the standard in customer service. Personally greet and engage with VIP and regular guests handle enquiries and complaints with professionalism and empathy and encourage the team to maximise sales opportunities through product knowledge and upselling techniques.
• Business Contribution: Contribute to the departments financial performance by ensuring efficiency in labour costs reducing wastage and driving revenue through promotions and loyalty programmes. Support the implementation of new initiatives special events and service innovations that enhance the hotels reputation and guest satisfaction.

Qualifications :

• A confident and experienced leader with at least 5 years in a Food & Beverage Supervisory role preferably in hotels or high-volume restaurants
• Calm and solutions-focused especially during busy or disrupted periods such as cancelled flights you thrive under pressure and keep the team grounded
• Someone who leads with manaakitanga showing genuine care hospitality and respect for others in everything you do
• Knowledgeable in alcohol service wine varietals and beverage pairing with a passion for sharing your knowledge
• Holding an LCQ and/or Managers Certificate is highly desirable
• Proud to be part of a workplace that celebrates culture and identity and contributes to an environment that reflects Aotearoas values

Additional Information :

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Work Your Way - Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage Accommodation Worldwide
• Accors refer-a-friend bonus
• Meals on shift 
• Paid Parking at Park & Ride
• Paid Birthday Leave
• Paid Wellness Leave
• Refer a Friend Incentive
• Accors Parental Leave Scheme
• Access to our Employee Assistance Program

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know.

Remote Work :

No

Employment Type :

Full-time