Customer Support Associate Japanese Speaker

São Paulo - Brazil

Monthly Salary: Not Disclosed

Posted on: 29 days ago

Vacancies: 1 Vacancy

Job Summary

Your mission is to help customers have an excellent experience with Wise mainly via phone emails and chat contacts. This isnt your normal call center - we do things differently - and our Customer Support Associates are here to help millions more potential customers save money by using Wise!

Provide world-class customer support via email phone and chat channels for Japanese Portuguese and English speaking customers all over the world
Understand that making a customer happy is crucially important to a businesss success and make that your goal for every contact
Be creative friendly and solution-oriented with customers and colleagues
Understand the need to meet expectations rise above them and go that extra mile for customers
Constantly review the processes and suggest improvements
Accountable for their own development performance and efficiency
Understand company values and promote them
Agents are expected to communicate with colleagues and discuss case issues both in their local offices and international locations via text and video call.

Qualifications :

You have strong verbal & written English skills and are fluent in both Japanese (JLPT N2) and Portuguese - youll be supporting Portuguese and Japanese speaking customers but the working language at Wise is English.
Youre flexible. Youre willing to work 5x2 (5 days of working and 2 days of rest) with 7h12 hours of work per day (shifts vary between 9am-11:12pm). While your scheduling preferences are taken into consideration the scheduling requirements can change based on our customers needs so we cant guarantee you your preferred shift and shifts can change over time.
Youre organized. Youre methodical in your approach with a solution-oriented mindset and the ability to multitask. Your lead will help you develop and remove blockers if they can but they wont stand over your shoulder. Your Lead is entrusting you with the autonomy to meet and exceed your performance metrics and also deliver a great customer experience
Youre cool under pressure. You take charge in challenging situations and you keep your composure if things get tense a fast-paced ever-changing environment is where you thrive
Youre an exceptional communicator. Youre straight up and honest. Youre able to own up to your mistakes and you follow through when you say you will
Youre open-minded. Youre comfortable and calm when giving or receiving feedback you crave information love learning new things and you cant wait to be part of the team
Youre a team-player. Youre straight up and honest. Youre able to own up to your mistakes and you follow through when you say you will. Most importantly you understand that having a great working culture is everyones responsibility so you treat everyone with respect you always give a helping hand and you let our values guide you
Youre ideally someone who has worked in customer support before (preferably in banking or finance) but were willing to work with the right person whatever your experience. Were looking for genuine people who work hard and love helping others so if that sounds like you tell us why youre a great fit!

Additional Information :

Please apply by submitting your resume in English. Applications in Portuguese will not be considered.
This is a hybrid position located in Sao Paulo and not fully remote. You must be able to commute to the office or open to relocation
You must already be legally authorized to work in São Paulo Brazil

Benefits:

Salary for this role is 6015 BRL monthly 7.5% language allowance
RSUs in a rapidly growing company
Flexible working model During the first six months youll be in office most days of the week to become fully immersed in Wises culture and ways of working. After the initial period youll be in office at least 3 days per week.
An annual self-development budget
Health and dental allowance for you and your dependents
Company-paid: Life Insurance and an EAP program
Paid time off: 30 days vacation 3 Me days 1 volunteer day annually
A paid 6-week sabbatical leave after four years
18-weeks of paid parental leave after a year with us and child care assistance
Transportation vouchers
Meal (708 BRL per month) and food (1166 BRL per month) vouchers
TotalPass access to 3500 gyms and studios throughout Brazil
Click here to learn more about the benefits that we offer at Wise

For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Remote Work :

Employment Type :

Full-time

Provide world-class customer support via email phone and chat channels for Japanese Portuguese and English speaking customers all over the world
Understand that making a customer happy is crucially important to a businesss success and make that your goal for every contact
Be creative friendly and solution-oriented with customers and colleagues
Understand the need to meet expectations rise above them and go that extra mile for customers
Constantly review the processes and suggest improvements
Accountable for their own development performance and efficiency
Understand company values and promote them
Agents are expected to communicate with colleagues and discuss case issues both in their local offices and international locations via text and video call.

Qualifications :

You have strong verbal & written English skills and are fluent in both Japanese (JLPT N2) and Portuguese - youll be supporting Portuguese and Japanese speaking customers but the working language at Wise is English.
Youre flexible. Youre willing to work 5x2 (5 days of working and 2 days of rest) with 7h12 hours of work per day (shifts vary between 9am-11:12pm). While your scheduling preferences are taken into consideration the scheduling requirements can change based on our customers needs so we cant guarantee you your preferred shift and shifts can change over time.
Youre organized. Youre methodical in your approach with a solution-oriented mindset and the ability to multitask. Your lead will help you develop and remove blockers if they can but they wont stand over your shoulder. Your Lead is entrusting you with the autonomy to meet and exceed your performance metrics and also deliver a great customer experience
Youre cool under pressure. You take charge in challenging situations and you keep your composure if things get tense a fast-paced ever-changing environment is where you thrive
Youre an exceptional communicator. Youre straight up and honest. Youre able to own up to your mistakes and you follow through when you say you will
Youre open-minded. Youre comfortable and calm when giving or receiving feedback you crave information love learning new things and you cant wait to be part of the team
Youre a team-player. Youre straight up and honest. Youre able to own up to your mistakes and you follow through when you say you will. Most importantly you understand that having a great working culture is everyones responsibility so you treat everyone with respect you always give a helping hand and you let our values guide you
Youre ideally someone who has worked in customer support before (preferably in banking or finance) but were willing to work with the right person whatever your experience. Were looking for genuine people who work hard and love helping others so if that sounds like you tell us why youre a great fit!

Additional Information :

Please apply by submitting your resume in English. Applications in Portuguese will not be considered.
This is a hybrid position located in Sao Paulo and not fully remote. You must be able to commute to the office or open to relocation
You must already be legally authorized to work in São Paulo Brazil

Benefits:

Salary for this role is 6015 BRL monthly 7.5% language allowance
RSUs in a rapidly growing company
Flexible working model During the first six months youll be in office most days of the week to become fully immersed in Wises culture and ways of working. After the initial period youll be in office at least 3 days per week.
An annual self-development budget
Health and dental allowance for you and your dependents
Company-paid: Life Insurance and an EAP program
Paid time off: 30 days vacation 3 Me days 1 volunteer day annually
A paid 6-week sabbatical leave after four years
18-weeks of paid parental leave after a year with us and child care assistance
Transportation vouchers
Meal (708 BRL per month) and food (1166 BRL per month) vouchers
TotalPass access to 3500 gyms and studios throughout Brazil
Click here to learn more about the benefits that we offer at Wise

For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

If you want to find out more about what its like to work at Wise visit .

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Remote Work :

Employment Type :

Full-time

Key Skills

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Setup
hardware
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About Company

Wise

Wise is a global technology company, building the best way to move money around the world. With the Wise account people and businesses can hold 40+ currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new cro ... View more

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