Customer Success Manager

Rio de Janeiro - Brazil

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Mize is a Fintech-travel start-up headquartered in Tel Aviv with additional offices in Argentina Spain the UK the US China and India. We leverage high-end technology to address the evolving challenges in the travel industry delivering real financial value to our extensive network of clients and generating $12 Billion in sales annually.

As a CSM at Mize you will play a crucial role in building and managing long-term relationships with our clients. Youll be part of an agile team working alongside welcoming hard-working and fun individuals dedicated to influencing the product from overall experience to development. The position is fully remote.

Responsibilities:

Building and managing long-term relationships with our clients
Enhancing client results and proactively pushing for expansion
Enhancing customer experience through product support
Conduct onboarding and training sessions for clients
Analyze and provide insights on client-business interactions
Utilize data to identify opportunities for improvement and growth
Handle customer requests and complaints effectively and promptly
Work towards solutions that align with both customer needs and company objectives
Manage communication infrastructure to ensure efficient and effective client communication

Requirements:

5 Years of experience in Customer Success roles Account Management roles Project Management roles
Experience within the high-tech industry tourism industry with a proven track record of working with international multi-divisional and multi-geographical clients
Proficient in Excel and experience working with tools like HubSpot Zendesk Monday or Pipedrive - advantage
Knowledge of the Travel domain and industry - advantage
Experience working collaboratively with cross-functional teams including Sales Products Marketing and Services
Strong bias for action tech-oriented and a resourceful out-of-the-box thinker capable of solving problems in a fast-growing company
Strong organizational skills attention to detail multitasking abilities and the ability to prioritize and meet targets and commitments
Previous experience in a hypergrowth startup environment and mindset - advantage
English Spanish and Portuguese - Native level both Written and Verbal with excellent communication skills a Must

Responsibilities:

Building and managing long-term relationships with our clients
Enhancing client results and proactively pushing for expansion
Enhancing customer experience through product support
Conduct onboarding and training sessions for clients
Analyze and provide insights on client-business interactions
Utilize data to identify opportunities for improvement and growth
Handle customer requests and complaints effectively and promptly
Work towards solutions that align with both customer needs and company objectives
Manage communication infrastructure to ensure efficient and effective client communication

Requirements:

5 Years of experience in Customer Success roles Account Management roles Project Management roles
Experience within the high-tech industry tourism industry with a proven track record of working with international multi-divisional and multi-geographical clients
Proficient in Excel and experience working with tools like HubSpot Zendesk Monday or Pipedrive - advantage
Knowledge of the Travel domain and industry - advantage
Experience working collaboratively with cross-functional teams including Sales Products Marketing and Services
Strong bias for action tech-oriented and a resourceful out-of-the-box thinker capable of solving problems in a fast-growing company
Strong organizational skills attention to detail multitasking abilities and the ability to prioritize and meet targets and commitments
Previous experience in a hypergrowth startup environment and mindset - advantage
English Spanish and Portuguese - Native level both Written and Verbal with excellent communication skills a Must