Groups Assistant Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Create and maintain group bookings including rooming lists arrivals meals deposits and final numbers; follow up promptly on missing information.
- Liaise with internal departments (Front Office Reservations Housekeeping F&B Porters) to ensure group requirements special requests and contractual agreements are accurately actioned.
- Prepare and distribute standardised group reports to relevant hotel departments to communicate requirements and upcoming arrivals.
- Monitor and report weekly on group bookings identifying key demand periods and opportunities for revenue optimisation; track booking materialisation wash and turnaways.
- Maintain accurate records in Opera including all activities contacts and billing; ensure master accounts and commission processing are correct.
- Support the development and qualification of new group leads alert management to potential issues and promote upselling and add-on sales.
- Develop and maintain strong relationships with clients PCOs suppliers and partner hotels to support repeat business and client satisfaction.
- Ensure all correspondence contracts and communications comply with hotel policies and brand standards.
- Assist with payments no-shows and cancellation management in accordance with hotel policies.
- Attend to daily administrative duties including correspondence filing and reports and perform any additional tasks as assigned by management.
Qualifications :
- Proven experience in luxury hotel group or events management ideally in a supervisory role.
- Strong understanding of group operations sales and event planning processes.
- Exceptional organisational and multitasking abilities.
- Excellent interpersonal communication and negotiation skills.
- Detail-oriented with a commitment to delivering a luxury guest experience.
- Proficiency in hotel reservation and events management systems.
- Flexible and adaptable with the ability to work weekends or evenings as required.
- Previous experience with Opera Cloud is preferrable but not required.
- A friendly guest-focused attitude with passion for providing exceptional and memorable moments.
Additional Information :
If you share our passion for hospitality service excellence innovation and drive we would love to hear from you!
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know.
Please note that full Australian Working Rights are required for this role and that the hotel is unable to assist candidates in obtaining Australian working rights.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Fashion Retail
- Hospitality Experience
- Assistant Manager Experience
- Basic Math
- Management Experience
- Math
- Business Management
- Leadership Experience
- Supervising Experience
- Restaurant Management
- Retail Management
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
