Italian Speaking Customer Advisor

Ciao! Your next adventure starts here.

Are you fluent in Italian and ready to launch a dynamic career in customer service We are hiring dedicated and enthusiastic representatives to support customers of a leading Home Appliances brand. This exciting opportunity offers flexible working options: you can join us on-site in the beautiful city of Lisbon Portugal or work remotely from anywhere on the Portuguese mainland (if you are already a resident).

This role is perfect for a strong communicator who loves to help others and is looking for a stable job with fantastic growth prospects in an international environment.

Your Daily Mission: The Role

As an Italian Speaking Customer Service Representative youll be the friendly expert voice connecting customers with solutions for their home appliances. You will manage customer interactions across multiple channels ensuring every query is resolved with speed and professionalism.

What Youll Be Doing:

• Solve Problems: Handle incoming customer inquiries primarily in Italian via phone email and live chat. Issues will revolve around appliance usage product features troubleshooting technical faults and clarifying warranty/return processes.
• Offer Expertise: Provide detailed and accurate information about our range of home products (e.g. washing machines refrigerators ovens vacuum cleaners etc.).
• Log & Track: Document all customer interactions and case resolutions meticulously in our internal systems.
• Deliver Excellence: Strive to exceed customer satisfaction goals turning frustrating moments into positive experiences.
• Team Up: Collaborate with technical teams or logistics to escalate and resolve complex issues that require specialized support.

What We Need From You:

Language Fluency and Skills:

• Fluent Italian (C1/C2 level) is mandatory with excellent speaking and writing skills.
• B2 English proficiency is required for internal communications training and systems.
• Prior customer service experience is a plus but not a requirement. We welcome motivated newcomers and provide comprehensive paid training.
• You must be comfortable working with computers and learning new customer service software quickly.

Work Location and Eligibility:

• You must be an EU citizen or hold a valid Portuguese work permit.
• Lisbon On-site: Ideal for those looking to relocate and experience life in the vibrant capital city.
• Portugal Remote: Only available to applicants currently based and residing on mainland Portugal.

The Practical Details:

• Schedule: Full-time 40 hours per week.
• Shifts: You will work on a rotating shift pattern from Monday to Saturday.
• Time Off: You will have Sunday off plus one additional rotating day off during the week.
• Equipment: All necessary work technology (PC headset etc.) will be supplied by the company for both on-site and remote positions.

Our Offer: Your Rewards

We believe in rewarding our team with a comprehensive package designed for stability health and growth.

Compensation and Benefits:

• We offer a competitive salary package and performance-based bonus opportunities.
• You will receive Health Insurance and Life Insurance coverage from the start.
• We offer a Meal Allowance.
• You are entitled to the 13th and 14th month salary (paid twice a year in Portugal).

Career Development and Lifestyle:

• We provide clear paths for career progression and ongoing professional training as we are committed to internal promotion.
• You will join a supportive multicultural team environment.

Relocation Support (For Lisbon On-site Position):

• A full Relocation Package will be provided to help you move to Lisbon including: flight reimbursement and support with temporary accommodation or housing assistance.

Ready to use your Italian skills to join a global brand in sunny Portugal Apply today!