Head of Operations North America (USA and Canada)
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Job Location:
Los Angeles, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Head of Operations North America (USA & Canada)
ABOUT THE COMPANY
A global leader in broadcast and media technology this organization designs and delivers advanced compression and processing solutions for the worlds top sports and entertainment clients. Headquartered in Europe with a growing North American footprint the company develops high-performance systems that power live production and content delivery for broadcasters and service providers worldwide.
POSITION OVERVIEW
The Head of Operations North America will lead and optimize operational strategy across supply chain manufacturing logistics quality assurance and professional services. This individual will ensure that global processes and KPIs are effectively adapted to the North American market while driving efficiency compliance and continuous improvement.
Reporting to the General Manager North America this position is based in the United States (preferred: Los Angeles or another major U.S. city).
KEY RESPONSIBILITIES
Strategic Leadership
Define and execute the regional operational growth strategy aligned with global objectives.
Develop and track KPIs to monitor performance and drive improvement.
Represent North America within global operations governance and cross-functional planning.
Operations Management
Oversee daily operations including order fulfillment warehousing logistics and distribution.
Manage U.S. manufacturing partnerships and ensure adherence to global quality standards.
Lead local implementation of ERP CRM and service management tools (e.g. NetSuite Salesforce Zendesk).
Supply Chain & Logistics
Build the U.S. supply chain strategy and manage vendor freight and distributor relationships.
Optimize lead times cost efficiency and delivery accuracy.
Negotiate contracts with North American suppliers and service partners.
Team Leadership
Recruit mentor and develop a high-performing U.S. operations team.
Foster a culture of accountability collaboration and safety.
Quality & Compliance
Ensure compliance with federal state and local regulations (e.g. OSHA ITAR RoHS).
Maintain strong quality assurance processes across manufacturing and supply partners.
Collaborate with product and engineering teams to maintain high production standards.
Cross-Border Collaboration
Represent North America in global strategic and operational forums.
Adapt global processes to local needs while sharing regional insights and best practices.
Professional Services
Lead and enhance professional services delivery ensuring successful project execution and client satisfaction.
Drive customer improvement initiatives and feedback loops between U.S. operations and global teams.
QUALIFICATIONS
Bachelors degree in Engineering Business Supply Chain Management or related field (MBA preferred).
10 years of operational leadership ideally within electronics or hardware manufacturing.
Proven experience scaling U.S. operations for a global technology company.
Strong understanding of logistics manufacturing and compliance within U.S. markets.
Demonstrated success managing budgets P&L and continuous improvement programs.
Expertise with ERP systems (NetSuite preferred) and data analytics tools.
Familiarity with Lean Six Sigma or other operational excellence frameworks.
Outstanding leadership and communication skills.
TRAVEL
Domestic: 3040% (manufacturing suppliers and customer sites)
Occasional international travel to global headquarters and facilities (510%)
BENEFITS
Competitive salary and performance-based bonus
Comprehensive health and wellness benefits
401(k) retirement plan with company contributions
Professional growth within a global innovation-driven team
Required Experience:
Director
Key Skills
- Succession Planning
- Growing Experience
- Expense Management
- Management Experience
- Rackspace
- Laboratory Management
- Senior Leadership
- Operations Management
- Relationship Management
- Leadership Experience
- negotiation
- Taxonomy
