Customer Success Specialist (US Market)

Your Mission

At Innovamat we are looking for someone eager to make a strong impact on our growing Customer Support team in the United States. Your mission will be to ensure districts receive outstanding logistical and technical support creating a seamless experience with our platforms and services. Youll be part of shaping efficient post-sale processes and driving client satisfaction from day one.

Your Day to Day at Innovamat

• Support districts directly by addressing issues and questions efficiently coordinating with Operations Supply Chain Tech and Account Management teams in the US to deliver timely solutions.

• Ensure smooth onboarding of districts helping them set up and adapt to our digital platforms.

• Foster strong client relationships by being proactive responsive and empathetic in every interaction.

• Collaborate closely with Account Management in the US to align customer needs and strengthen long-term partnerships.

• Contribute to building scalable processes that will support our growth across the Americas.

You Have

• Excellent Spanish/English communication skills both spoken and written with confidence to lead meetings and calls with US clients.

• A strong desire to learn and grow in a dynamic fast-paced environment.

• Ability to multitask and stay organized while being willing to dive into details when needed.

• Strong interpersonal skills and a client-focused mindset.

• An analytical problem-solving approach with creativity to find efficient solutions.

It Will Be Great If You

• Have experience in customer support or other client-facing roles.

• Are passionate about supply chain management and educational technology.

• Enjoy optimizing processes and tackling complex challenges.

What We Offer You

• Become part of our pioneering team in the US poised to lead the industry in the near future.

• You will be part of the US Hub based in our Mexico City office with the opportunity to travel to the US when needed.

• A dynamic fast-paced learning environment where youll navigate early-stage market constraints and go above and beyond as part of our supportive ambitious small team.

• Youll enjoy additional benefits such as a unique work environment with 24 vacation days and an extra week in winter. Youll have medical insurance access to platforms like GymPass and Terapify. Youll also take part in team-building activities and the amazing annual Innovagala. Were proud to be a Happy at Work company!

Why Innovamat
Youll join a fast-growing EdTech company on a mission to transform the way math and science are taught worldwide. This is a unique opportunity to make a direct impact on customer experience in a new market and play a decisive role in our expansion across the Americas.