Associate Manager EU RD
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the job
Act as the main point of contact from operations to internal client services to lead and drive the operational design and delivery of our client offering. Responsible for overall operations department quality performance monitoring reporting and analysis by driving an on-going focus and improvement in Right First Time delivery to contribute to client satisfaction. Team management - Leads a team of Data Processing Analysts
Responsibilities
Client Solutioning
Acts as front-facing point of contact for client database operational queries and in ensuring overall quality performance monitoring reporting and analysis in Right First Time delivery.
Consistently work with other Operations Functions leads within the country to manage projects and deliver on clients commitments.
Participation in quality improvement plans such as Quality Walk Quality Focus Meetings Root Cause Analysis activities and Operational Excellence programs
Work closely with Client Liaison management team to support the creation monitoring and execution of quality plans for strategic and hot spot clients
Proactively communicates with client / client services for any potential delays / risks based on information by Ops teams
Manage close links with Enablement team/leads to identify focus areas and ensuring quality/delivery standards are achieved
Ability to provide workload and timeline estimation by taking into consideration requirements of each upstream activities
Represent respective operations function in discussion with other NOC and in market stakeholders
Team Management
Plans and controls resource allocation to optimise the operations service to clients as well as highlights any resources issue
Expected to coach and develop the team monitor individual performances by identifying talents or low performers and promote engagement within the team
Acts as an escalation point for the team and constantly reviews and assesses teams KPIs periodically
Qualifications :
Qualifications
Bachelors or Masters Degree
MIN 8 Years experience in People Management
Must experience with transition projects
Required Language(s) : English additional language skills an added bonus
Strong communication and stakeholder management skills
Process- driven mindset
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.
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Our commitment to Diversity Equity and Inclusion
At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Fashion Retail
- Customer Service
- Hospitality Experience
- Store Management Experience
- Assistant Manager Experience
- Management Experience
- Retail Sales
- Leadership Experience
- Supervising Experience
- Restaurant Management
- Retail Management
About Company
NIQ is the worlds leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holi ... View more
