Aftersales Customer Care Specialist Istanbul
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities:
- Responding to customer complaints via BYD portal emails and calls;
- Escalating problems to the technical team or other members of the product team;
- Updating customer information in the company database;
- Providing information about new and existing products and services;
- Making sales and processing payments when necessary;
- Performing administrative tasks as assigned by the Supervisor.
- Bachelors degree or higher.
- 5 years of experience in auto after-sales.
- Very good written and verbal communication skills in the English and Turkish language.
- Strong cross culture communication skills and cross-function coordination ability.
- Ability to work under pressure and to strict deadlines in a dynamic environment.
- NEV Technical background is preferable.
We offer:
- Job in a fast-growing company and industry which represents sustainable technology;
- Performance and experience-based competitive remuneration;
- Team building events and employee learning opportunities.
Please note that position is open for candidates eligible to work in Turkey.
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.
