Senior Collections Officer

THE ROLE

• End-to-end management of a challenging portfolio of large value and later-stage accounts applying a commercial and strategic approach to collections.
• Negotiate and secure payment arrangements with customers across various channels (phone email SMS).
• Execute advanced skip tracing and utilise specialised tools to locate customers.
• Manage the legal collections process liaising closely with internal and external legal teams and third-party field call services.
• Mentor and coach junior staff on best practices in skip tracing negotiation and complex account management.
• Develop and implement proactive communication strategies to meet and exceed key performance indicators (KPIs).
• Oversee operational efficiency of Credit Control communication channels (e.g. Slack) to ensure service level agreements (SLAs) are met.
• Provide support across broader business functions such as Loss Recovery and handle escalations and ad-hoc tasks as required.

Qualifications :

THIS PERSON IS SOMEONE WITH

• Demonstrated experience in a similar role and seniority or able to demonstrate excellent industry knowledge within commercial lending.
• Strong customer service focus and can anticipate potential problems or complaints and can resolve on first call resolution.
• High level of commercial thinking.
• Intermediate level Excel skills.
• Demonstrated initiative drive enthusiasm and a true team player - acting as a role model to juniors.
• Excellent organizational and time management skills.
• High attention to detail and strong ability to work efficiently.
• Exceptional ability to work well with other people and build strong relationships both within the credit control team across the business and externally.

Additional Information :

PERKS & BENEFITS

Wellbeing: Free counselling seasonal activities Wellbeing Allowance wellness room flu shots Work Life: Home Workspace Allowance Purchased Leave Parental Leave Parental Flex Leave Lumi Life Leave for challenging events breastfeeding/expressing space

Social & Food: Monthly lunches regular celebrations stocked kitchen beer & kombucha on tap board games ping pong rooftop BBQs

Rewards & Recognition: Competitive pay referral bonuses shout-out recognitions

Community Support: Paid volunteer leave diversity celebrations company volunteer days

Career & Growth: Advancement opportunities higher education sponsorship hackathons

Remote Work :

No

Employment Type :

Full-time