Microsoft Dynamics 365 CRM (Sales & Services) Delivery Lead, Director

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Workday

Management Level

Director

Job Description & Summary

At PwC our people in business application consulting specialise in consulting services for a variety of business applications helping clients optimise operational efficiency. These individuals analyse client needs implement software solutions and provide training and support for seamless integration and utilisation of business applications enabling clients to achieve their strategic objectives.

As a Microsoft Dynamics generalist at PwC you will possess a broad range of consulting skills and experience across various Microsoft applications. Working in this area you will provide consulting services to clients analysing their needs implementing software solutions and offering training and support for effective utilisation of Microsoft applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

Meaningful work youll be part of

As a Dynamics 365 CRM (Sales & Service) Lead Director youll work as part of a team of problem solvers helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:

• Leadership Vision: As the Microsoft Dynamics 365 Sales & Service leader you will build and guide a team of CRM professionals driving exceptional solutions and positioning PwC Canada as a market leader in the CRM landscape.
• Dynamics 365 Expertise: Leverage your profound knowledge and expertise in CRM systems particularly Microsoft Dynamics 365 Sales & Service to lead successful implementation projects and deliver valuable insights to our clients.
• Strategic Alignment with Microsoft: Foster a strong partnership with Microsoft to capitalize on growth opportunities access the latest Dynamics 365 Sales & Service technologies and expand our presence within the Microsoft ecosystem.
• Business Development: Identify and seize opportunities to engage with clients cultivate new relationships and elevate PwCs market presence in Microsoft Dynamics 365 Sales & Service.
• Client Engagement: Work closely with clients understanding their unique needs and challenges and deliver tailored Microsoft Dynamics 365 Sales & Service solutions that empower them to enhance customer relationships and drive growth.
• Team Development: Build and lead a high-performing team of CRM experts nurturing their skills and expertise and fostering a collaborative work culture.

Experiences and skills youll use to solve

• Consulting and/or operational experience.
• Profound knowledge and expertise in CRM systems particularly Microsoft Dynamics 365 Sales & Service.
• Leadership qualities and the ability to be recognized as a subject matter expertwhen our client requires.
• Project management and project planning skills.
• Clear and articulate written and verbal communication skills.
• Good facilitation delivery skills presentation and report writing skills.
• Effective leadership and people management skills.
• Ability to develop and manage senior-level relationships.
• The ability to work on a number of projects meet deadlines and manage stakeholder expectations.
• A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives.

Why youll love PwC

Were inspiring and empowering our people to change the world. Powered by the latest technology youll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work and our continuous development environment will take your career to the next level. We reward your impact and support your wellbeing through a competitive compensation package inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: Canada acknowledges that we work and live across Turtle Island on the land that is now known as Canada which are the lands of the ancestral treaty and unceded territories of the First Nations Métis and Inuit Peoples. We recognize the systemic racism colonialism and oppression that Indigenous Peoples have experienced and still go through and we commit to allyship and solidarity.

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Application Software Business Model Development Business Process Modeling Business Systems Coaching and Feedback Communication Creativity Developing Training Materials Embracing Change Emerging Technologies Emotional Regulation Empathy Enterprise Integration Enterprise Software Implementation Research Implementation Support Implementing Technology Inclusion Influence Innovation Innovative Design 27 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

No

Government Clearance Required

No

Job Posting End Date

At PwC Canada our most valuable asset is our people and we grow stronger as we learn from one another. Were committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.

Were committed to providing accommodations throughout the application interview and employment process. If you require an accommodation to be at your best please let us know during the application process.

To learn more about inclusion and diversity at PwC Canada: Be a part of The New Equation.

Chez PwC Canada notre atout le plus précieux cest notre personnel. Et cest en apprenant les uns des autres que nous devenons plus forts. Nous avons à cœur de créer une communauté équitable et inclusive de professionnels de la résolution de problèmes dans laquelle chacun se sent vraiment à sa place. Nous savons que lexpérience peut prendre diverses formes et pour nous donner confiance au public et résoudre des problèmes importants nest possible que si notre milieu de travail reflète la diversité de la société dans laquelle nous vivons.

Nous tenons à répondre à vos besoins tout au long du processus de demande demploi dentrevue et dembauche. Si vous avez besoin de mesures dadaptation pour être parfaitement à laise faites-le-nous savoir à létape de la demande demploi.

Pour en savoir plus sur linclusion et la diversité chez PwC Canada: Faites partie de La Nouvelle équation.