GRADE
ASTD10
LOCATION OF POSITION
GARRISON FOREST VETERANS CEMETERY
11501 GARRISON FOREST ROAD
OWINGS MILLS MARYLAND 21117
POSITION DUTIES
This position provides the necessary secretarial administrative and operational support to facilitate the Cemetery in fulfilling its mission to provide proper service to qualified veterans their family members and service providers in planning and establishing the veterans final wishes for burial providing proper services at the time of their death and providing perpetual care of their final resting place along with care of all grounds and facilities associated with the doing so the position provides and collects a wide variety of information initiates and coordinates a series of events and actions when preparing for and carrying out the interment of the veteran/ family member and then assists in the orchestration reporting and oversight of a large number of cemetery related operations and functions to assure their proper completion in fulfillment of the State of Marylands obligations to the veterans and the Federal the absence of the Superintendent and Assistant Superintendent (25% of the yearly schedule) this position will function in certain key roles of the Superintendent and Assistant Superintendent including the coordination monitoring and conduction of interments responding to both internal and external customers in a timely fashion and ensuring all aspects of the cemeterys functions are properly carried out which includes all aspects of administration/personnel duties cemetery operations facility oversight direction of grounds management procurement supply/inventory management coordination with outside entities policy and procedures implementation and other duties as assigned by the Director of the Cemetery and Memorials Program.
Daily interaction with the public funeral directors and other internal/external customers: The employee provides first line and often sole contact with a wide variety of internal and external customers which requires the employee to possess exhibit and effectively implement a vast working knowledge of cemetery operations coupled with the availability of outside resources that are frequently associated with providing the best and most complete service to our customers (veterans their family members and the general public). The employee utilizes a wide variety of communication tools and styles to communicate effectively in person via telephone electronically and/or in written formats with internal and external customers to meet their needs and requests or provide alternatives to same. Acts as an intermediary for the Superintendent and Assistant Superintendent maintaining frequent contact with public and private executives professional staff and other officials.
Assembly evaluation completion and cataloging of all files forms and documents associated with the cemeterys operation: The employee maintains and properly handles/organizes a large and growing pool (10000 ) of files that contain sensitive vital and pertinent information relevant to existing and potential burials. The position is also responsible for properly reviewing establishing approving and maintaining new cases files for eligible veterans. This position aids veterans and their families in completing necessary applications and forms for the related to both state and federal programs by which they are seeking assistance and /or services. Provides direction to follows up with and ensures compliance from the funeral homes and / or family members for the submission of all necessary paperwork (military discharges proofs of residency interment confirmations death certificates cremation certificates burial transits etc.) as dictated by eligibility requirements and the type of burial requested by/ for the veteran. Schedules interments maintains a calendar/ schedule of all upcoming interments and provides effective conduits of information transmittal to other staff members furnishing a wide variety of information critical for their successful handling and completion of the interment.
Other Duties as assigned
MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience: Three years performing secretarial or clerical work involving typing duties.
Notes:
1. Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education.
2. Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience for up to two years of the required experience.
3.Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative Clerical or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience.
DESIRED OR PREFERRED QUALIFICATIONS
- At least 2 years experience working with government computer systems and databases.
- At least 2 years exceptional customer service.
- Experience working in a funeral home cemetery or the hospitality industry.
LICENSES REGISTRATIONS AND CERTIFICATIONS
NOT APPLICABLE
SPECIAL REQUIREMENTS
Demonstrated ability to accurately type on a keyboard of a personal computer at a minimum of forty words per minute may be required depending on the specific requirements of the position.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing will not consider information submitted after this candidates will be ranked as Best Qualified Better Qualified or Qualified and placed on theeligible (employment) list for at least one year.
EXAMINATION PROCESS
The assessment may consist of a rating of your education training and experience related to the requirements of the is important that you provide complete and accurate information on your report all experience and education that is related to this position.
BENEFITS
FURTHER INSTRUCTIONS
Online applications are highly recommended. However if you are unable to apply onlinethe paper application and supplemental questionnaire may be submitted to:Department of Budget and Management Recruitment andExamination Division 301 W. Preston St. Baltimore MD application materials must be received in our officeby theclosing date for the recruitment. No postmarks will be accepted.
For questions regarding this recruitment please contact theDBM Recruitment andExamination Division at or MD TTY Relay Service 1-.
We thank our Veterans for their service to our country.
People with disabilities and bilingual candidates are encouraged to apply.
As an equal opportunity employer Maryland is committed to recruitment retaining and promoting employees who are reflective of the States diversity.