Front Office Agent

As Front Desk Agent at Fairmont Sonoma Mission Inn and Spa you will be the first point of contact for our valued guests creating a warm and welcoming experience from the moment they arrive. If you have a passion for hospitality excellent communication skills and a dedication to delivering exceptional service this could be the perfect role for you!

include the following:

• Warmly and professionally greet and welcome guests
• Efficiently handle check-in and check-out procedures maintaining accuracy and attention to detail
• Knowledgeable of resort facilities services and hours of operations
• Knowledgeable of all guestrooms and suites
• Promptly respond to guest inquiries and requests providing information about hotel facilities services and local activities
• Provide accurate information and remain courteous during all guest interactions
• Promote our loyalty program
• Promote hotel facilities looking for opportunities to enhance a guests stay through upselling
• Perform cashier audit completely and accurately.
• Cash handling activity and house bank agreement.
• Familiar with daily events times and locations within the hotel
• Work closely and efficiently with Valet/Parking and Housekeeping to ensure smooth arrival and departure of guests.
• Maintain a clean and professional attire and be well groomed in accordance with SMI policies.
• Be punctual and have excellent attendance.
• Maintain a safe working environment and follow safety policies and procedures.
• Follow departmental procedures policies and service standards
• All other duties as assigned by your direct supervisors

Current hourly rate of $27.00

Qualifications :

QUALIFICATIONS

• The ideal candidate should be able to demonstrate problem-solving skills and the ability to de-escalate conflicts.
• To perform this job successfully an individual must be able to perform each essential duty satisfactorily. 
• The requirements listed below are representative of the knowledge skill and/or ability required. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Open availability- so set days off- Must be available weekends/ Holidays/ mornings/ Nights 
• Customer service experience a plus
• Excellent written and verbal communication skills
• Computer knowledge
• Cash handling

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Additional Information :

Fairmont Sonoma Mission Inn & Spa an elegant Spanish mission-style Inn boasts exceptional accommodation in the heart of Wine Country.  As one big team community of service professionals we come together and work with a common purpose to welcome connect and serve others. 

Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States. 
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time