ASG Operations Leader | 30 June 2026 Contract
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
ASG Operations Leader 30 June 2026 Contract
Job No: 677465
Sydney - Inner Suburbs & CBD Brisbane - Inner Suburbs & CBD Melbourne - Inner Suburbs & CBD Gisborne Various
Max Term Full Time
Insurance
Pay Band 5
- Supporting a high-performing contact centre team
- 30 June 2026 Secondment Flexible working options available
Lead and support a dynamic contact centre team while driving operational excellence and customer outcomes. Grow your leadership impact in a purpose-driven role.
This secondment opportunity offers the chance to lead a team of Centre Leaders and Specialists within our Customer Service function. Youll contribute to performance uplift coaching and operational delivery across the ASG network while supporting change and continuous improvement initiatives.
What Youll Do
- Leading operational excellence across the Brand Contact Centre and virtual network
- Coaching and developing Centre Leaders and supporting the Leader Development Pool
- Collaborate with stakeholders to embed change initiatives and drive operational excellence
- Support recruitment onboarding and development of new specialists in partnership with Learning and Recruitment teams
- Identify and implement continuous improvement opportunities across processes and systems
- Promote a safety-first culture and support risk maturity across the team
What Youll Bring
- Proven leadership experience in a contact centre environment (minimum 3 years).
- Strong coaching capability with a focus on performance uplift and development.
- Experience managing change using frameworks such as ADKAR.
- Ability to collaborate across diverse teams and influence stakeholders.
- Commercial acumen and understanding of contact centre operations and metrics.
- Effective communication and planning skills to support team and business outcomes.
If this opportunity sounds like the challenge you have been looking for please apply online today. For further information regarding this position please contact
Customer ServiceASG Operations Leader
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time
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Key Skills
- Problem Management
- ISO 9001
- Process Improvement
- Warehouse Experience
- Business Management
- Project Leadership
- IT Service Management
- Project Management
- Strategic Planning
- DoD Experience
- Clamp Truck
- Leadership Experience
