SRE Expert – SRE and Tooling (Open)

At ING we value our talented employees and strive to support internal growth before recruiting externally. If you believe this position is right for you we encourage you to apply!

Our people make all the difference to our success.

You can help to make a difference to the success of PSS!

INGs Payment and Settlement Services (PSS) aims to further mature develop and expand INGs state of the art payments platforms and settlements services. The PSS focusses on delivering payments and settlement services meeting the expectations of INGs business lines and beyond whilst ensuring the basics: safe secure compliant and reliable. The PSS is an independent unit within INGs COO domain reporting directly into INGs Chief Operating Officer.

The PSS is responsible for providing standardized payments and settlements services to multiple ING business lines (WB Retail and others). There is a clear ambition to also look for external commercialization of our payment platforms.

The PSS changes the organization towards a true Services-based organization and to deliver on ambitious promises we have organized ourselves into a strong strategic and commercially focused organization around our eight services where our squads working on those products are enabled by clear prioritization accountability and capabilities. And right there the SRE Experts comes in.

As an SRE Expert you will play a pivotal role in guiding tribe(s) toward achieving their Site Reliability Engineering objectives. You will operate with a high degree of autonomy balancing the priorities of individual tribes with those of the broader organization. This role requires strategic thinking strong stakeholder alignment and the ability to collaborate within a distributed teameach member focusing on a specific tribe.

The Team:

The team of expert leads has no hierarchical structure and reports directly to the IT lead. Each SRE Expert leads a tribe(s) in regards to their SRE practices and implementations. You are participating in Global SRE Guilds and have are responsible for a set of SRE capabilities.

Roles and responsibilities

As a SRE Expert you are dedicated to supporting the PSS SRE Team in their SRE objectives. The SRE focus is on creating a reliable and available service for customers. This role holds multiple facets and dependent on the match with your skills can entail the following activities:

• Support or perform in depth reviews and analysis on Asset/Service implementations regarding their monitoring and alerting setup;
• Support or perform in depth reviews and analysis on Asset/Service implementations regarding their resilience architectural design;
• Provide knowledge sessions about SRE topics like SLI/SLO definition and setup how to perform resilience testing review DR plans identify toil etc.;
• Analyze and help support in Root Cause analysis and Post-Mortems help identify the necessary improvement actions to prevent the incident in the future;
• By (Incident Problem Change) data analysis identify structural improvements and advocate them in the organization;
• Provide hands-on support in case application teams are struggling with implementing ING monitoring and alerting standards.
• The SRE Expert role is one that requires flexibility and agility with switching technical expertises and communicative skills to facilitate the organization best.
• Contribute to the E&R organisation
• Is part of a Global SRE Guild.

How to succeed:

PSS SRE is looking for a broad skillset for an SRE Expert comprising of both modern-day and legacy IT stacks. Knowledge of coding testing and CI/CD standards along with a healthy dose of curiosity is a given in you. You are not afraid of a challenge no matter what the subject is. Impediments are for you to get solved; neglecting them is a direct crime in your book.

Currently we are looking for someone who feels they fit the above description and has an understanding of the below technical skill set.

• Extensive knowledge of Linux (RHEL) or Windows.
• Good Knowledge of SQL and familiarity with RDBMS databases (Oracle MS SQL) or NoSQL (Cassandra);
• Good knowledge of CI/DC standards (preferably Azure DevOps);
• Extensive knowledge of IT tools for sharing and collaborating.
• Extensive experience with a monolithic application landscape;
• Good knowledge in at least one programming language;
• Good knowledge in Networking and IPV4 and IPV6 stacks
• Must have experience with monitoring and alerting tools (Prometheus elk Grafana etc). Knowledge of open telemetry is a bonus.
• Familiarity with Site Reliability Engineering (SRE) (concept SLI SLO error budgeting availability reporting)
• Ability to understand Consumers and engineers
• Problem-solving mentality
• Strong voice and healthy scepticism.
• Good knowledge of containers and cloud tooling
• Mentor and coach other SRE Experts in the team.

Overall nice to have skills

• Knowledge and experience in using open telemetry
• Good knowledge of IT security principles

The working location is Amsterdam the Netherlands

Whats in it for you

We as PSS are growing like a start-up but with the support of a large organisation as ING Bank. There are many opportunities to grow your talent and experience to work with many different areas divisions and cultures. With the new SRE and Tooling area we will have a full roadmap in the upcoming years with many opportunities for PSS.

Rewards and benefits

We want to make sure that its possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at benefits of working with us at ING include:

• 24-27 vacation days depending on contract
• Pension scheme
• 13th-month salary
• Individual Savings Contribution (BIS) 3.5% of your gross annual salary
• 8% Holiday payment
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues
• Work Agile so new ideas come to life faster

About us

With 60000 employees and operations in approximately 40 countries there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of whats possible and at the same time ensure you work with integrity and hold the customers interests at heart Do you want to be surrounded by progressive inspiring diverse and supportive colleagues Then there is no better place to invest your talents than at ING. Join us. Apply today.