Client Relationship Coordinator

The Value Engineering Pakistan

Job Location:

Rawalpindi - Pakistan

Monthly Salary: Not Disclosed

Experience Required: 1-3years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Serve as the primary point of contact for assigned clients ensuring timely and professional communication.
Understand client needs and business objectives to ensure product adoption and satisfaction.
Handle client queries troubleshoot issues and provide prompt resolutions to enhance the client experience.
Collaborate with internal departments (Engineering Support and Operations) to address client feedback and improve services.
Track key account metrics (e.g. client satisfaction scores retention rates product usage).
Prepare and present regular reports on client status feedback and improvement opportunities.
Participate in client on-boarding and training sessions to ensure smooth transitions and understanding of services.

Requirements

Bachelors degree in Business Marketing Communications or a related field.
Minimum 2 years of proven experience in Customer/client Success Account Management or similar client-facing role.
Excellent verbal and written communication skills in English.
Comfortable working in US Shift (5 PM to 2 AM) to accommodate international clients.
Proficiency in CRM systems (e.g. Salesforce HubSpot) and customer success tools.
Preference will be given to female candidates.

Benefits

Competitive Salary
Annual Leaves
Performance Bonuses
In-house Gym Facilities
Internal Trainings
Career Growth Plan

Serve as the primary point of contact for assigned clients ensuring timely and professional communication.Understand client needs and business objectives to ensure product adoption and satisfaction.Handle client queries troubleshoot issues and provide prompt resolutions to enhance the client experie...