Medical Practice Coordinator
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities:
1. Patient Communication & Front Desk Support
Manage inbound and outbound calls using VoIP systems.
Handle appointment inquiries rescheduling cancellations and follow-ups.
Return voicemails and coordinate with patients for intake office instructions and general questions.
Maintain a courteous professional tone while representing the medical practice.
2. Appointment Scheduling & Calendar Management
Schedule appointments across multiple providers and specialties.
Coordinate telehealth and in-office visits ensuring proper visit types are assigned.
Follow up with no-shows and cancelled appointments to optimize clinic utilization.
Prepare daily schedule summaries and route slips.
3. Insurance Verification & Eligibility Checking
Verify patient insurance benefits coverage deductible and co-pay information.
Update EMR with accurate insurance details.
Coordinate with payers for pre-authorization information and referral requirements.
Prepare insurance verification reports before patient appointments.
4. EMR Administration
Update patient demographics insurance info and documentation within the EMR.
Upload labs referrals imaging reports and other documents.
Organize and manage patient portal messages.
Draft letters and templates for provider review (e.g. referral letters work notes).
5. Medical Billing Administrative Support
Enter charges post payments (ERA/EOB) and review claim statuses.
Follow up with insurance companies for unpaid or pending claims.
Prepare AR aging summaries and billing support reports.
Coordinate with billing teams to resolve administrative claim issues.
6. Prior Authorization & Referrals (Non-Clinical)
Submit prior authorization requests through payer portals.
Track and follow up on pending requests.
Communicate updates to the office and update EMR accordingly.
Assist with specialist referrals and document routing.
7. General Administrative Support
Manage physician inboxes calendars and meetings.
Maintain digital filing systems and shared drives.
Prepare daily weekly or monthly operational reports.
Assist in internal SOP development and workflow documentation.
Coordinate supplies vendor communication and administrative tasks as assigned.
Requirements
Qualifications:
Bachelors degree preferred (or equivalent experience).
4 Years prior experience in a medical office hospital or healthcare BPO role is highly desirable.
Familiarity with U.S. healthcare workflows insurance types and EMR systems (e.g. AthenaHealth eClinicalWorks Kareo AdvancedMD NextGen).
Skills & Competencies
Strong knowledge of administrative workflows in medical practices.
Ability to multitask in a fast-paced environment.
High level of accuracy time management and follow-through.
Proficient with computer applications (Microsoft Office EMRs VoIP tools).
Strong organizational and problem-solving skills.
Shift Timing:
Monday to Friday(Onsite)
6:00 PM to 3:00 AM Pakistan Standard Time (PST)
Company Industry
IT Services and IT Consulting
Key Skills
- DME
- Medical Documentation
- Typing
- Developmental Disabilities Experience
- Computer Skills
- Data Collection
- ICD-10
- Medical Management
- Medical office experience
- Vital Signs Experience
- Pediatrics Experience
- Medical Terminology
